Job Purpose
As an Operations Team Lead in Tarjama, you will be responsible for leading and managing the team who oversees language-related projects. You will ensure that the team has the resources, support, and training they need to manage their projects effectively and that our projects are delivered on time, within scope, and within budget. You will work closely with our project management team, language professionals, and clients to ensure that our projects meet our clients' requirements and drive our business growth.
Duties & Responsibilities
Team Management:
- Lead and manage the team, ensuring that they have the resources, support, and training they need to manage their projects effectively.
- Coach and mentor, the team to enhance their project management skills and ensure that we are continuously improving our project management practices.
- Participate in the recruitment, selection, and training of team members to ensure that we have a high-performing team that meets our clients' needs and drives our business growth.
- Provide regular feedback and performance reviews to team members to ensure that they are meeting our clients' needs and that their work is of high quality.
- Ensure the proper arrangement of shifts and roasters to ensure proper planning and successful business outcomes.
Operations & Client facing:
- Work with our team of language professionals to ensure that project deliverables are of high quality and meet our clients' specifications.
- Communicate with clients using email, phone, and project management tools to ensure that their project requirements are understood and met, and that they are satisfied with the quality of our work.
- Develop and maintain positive relationships with clients, language professionals, and team members to ensure that we work collaboratively to meet our clients' needs.
Project Management & Reporting:
- Develop and implement project management processes and tools to enhance our project management capabilities, ensuring that we are continuously improving our project management practices.
- Monitor project progress and report to the management and other stakeholders, using project management tools and techniques to ensure that projects meet our clients' requirements and expectations.
- Ensure adherence to company standards and procedures in project management to maintain our reputation for delivering high-quality language services.
- Implement and support the team in developing project plans, schedules, and budgets, ensuring that they are realistic, achievable, and reflect the clients' requirements and expectations.
Education, Experience & Qualifications
- Bachelor's degree in a relevant field such as business, management, or industrial engineering.
- 5-7 years of experience in project management or coordination, preferably in a language-related field or in a business environment, with at least two years of managing a team.
- Excellent organizational and time management skills, with the ability to prioritize tasks and work under pressure to meet our clients' needs and achieve our business objectives.
- Strong analytical skills, with the ability to identify and mitigate project risks effectively.
- Proven track record of successfully managing large, complex projects simultaneously, delivering projects on time, within scope, and within budget.
- PMP is a plus.
Behavioral Competencies
- Initiative
- Problem Solving
- Team Oriented
- Adaptability
- Ability to Work Under Pressure
Technical Competencies
- Project Management
- ERP Knowledge
- Familiarity with document management software
- Ability to learn new software and tools quickly
- Strong analytical skills
