About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Position Summary
The Logistics Associate is responsible for coordinating logistics support for large customer accounts and providing logistics support to NCR field logistics operations.
This person works closely with various personnel from the Worldwide Service Logistics organization, Worldwide Customer Services Organization, to design, implement, and manage logistics programs and processes on behalf of NCR. The incumbent is responsible to manage logistics support for specific customer accounts to: maximize targeted service level objectives; optimize asset utilization; and minimize inventory investment.
The Logistics Associate is responsible for implementing, and managing logistics programs, processes, and initiatives to improve financial, operational, and service level results. The incumbent communicates financial and operational controls, policies, and procedures to all field logistics personnel and ensures compliance. Additionally, performs quantitative analysis and produces reports.
The incumbent is also responsible for the analysis and development of policies to be implemented regarding standards of performance and measurement systems and reporting methods for NCR field services operations.
Supervisory Responsibilities
None.
Duties And Responsibilities
Coordinates logistics support for large customer accounts and provides logistics support to NCR field logistics operations.
Performs quantitative analysis and produces reports.
FSLs Management: -
The associate is responsible to perform the following daily activity in relation to the FSL Management in the country: -
Coordinate between CEs and their associated FSLs to pick and return parts. Associate will receive email confirmation from 3PL FSL for CE pick. Associate will transfer parts through CIMS from FSLs in to CEs location based on required information (WO#, Customer, P/Ns needed & Quantities). Associate will send a notification email to both CE & 3PL FSL containing all above details. When a CE returns a part (Good or Defective) to 3PL FSL, 3PL FSL will send a communication to the associate who will perform a reverse logistic transaction in CIMS. Associate will send a notification email to both CE & 3PL FSL containing all above details. In case a Same Day Delivery or a Next Business Day delivery is needed from the 3PL FSL to a CE then the associate will coordinate transportation with the courier and execute all transactions in CIMS. Associate will check CIMS for all parts substitutes in case the part CE requested is not available at the 3PL FSL. Associate will arrange reverse logistics from 3PL FSLs in to CCW. When 3PL FSLs confirms shipment, the associate will create in-transit transaction in CIMS from FSL in to CCW. When shipments arrive from 3PL FSLs associate will check shipment physically and transfer parts from In-Transit locations in to CCW (Good or Defective) through CIMS In case of any discrepancy the associate will start a complaint process with the 3PL FSLs and informs the country logistics manager.
Field Reverse Logistics: -
The associate is responsible to receive physically all defective shipments from CEs.
Associate will check the parts inside the boxes and matches them with the CE parts posting.
If both matches the associate will put all parts in its associated bin locations in the WH.
Associate will transfer the parts from the correct In-Transit locations in to the correct bin locations in CIMS.
In case of discrepancy between the returned part from field and the CE posting then the associate will initiate a complaint process and inform the country logistics manager.
The associate will continue following the incident till it is solved.
SPRs & TOs (CCW): -The incumbent is responsible to receive CE requests for parts daily during his work shift.
The incumbent is responsible to create SPRs in CIMS
The incumbent is responsible to create transfer out transactions in CIMS.
The incumbent is responsible to coordinate with couriers for Same day delivery or Next business day delivery.
CCW Audit: -
The incumbent will participate on the wall to wall audit in the CCW.
The wall to wall audit is conducted twice a year for the CCW.
Support: -
The incumbent will be available during weekends and public holidays to support the business.
Order Administration: -
The associate is responsible to perform the following daily activity in relation to the Order Administration in the country: -
Extract the PC3 reports from the TSRP tool. Extract the daily PC3 report from the PC3 reports zipped file. Validate the PC3 report file for any non-logical lines (P/Ns, Qties, Locations, etc.). After validation associate will load the PC3 recommendations in to CIMS manually with correct information. Associate will use the same location codes, P/Ns & quantities to generate orders. Associate will cross check that all PC3 recommendations appears correctly in CIMS by using the pending PC3 reports from CIMS. Associate must check if the orders created in CIMS are reflected on the DCs systems. In case of errors the associate will communicate with the DCs to cancel or adjust the orders so both systems will match. For CIMS order errors that can’t be adjusted by the user, the associate will raise an Incident with the global CIMS IT team and follow the incident till it is closed. He needs also to make sure that the PC3 is actioned on daily basis without any delay and any delay on the process should be escalated to the country manager immediately.
Back Orders Reconciliation & Follow UP: -The associate is responsible to follow all the back orders for the country made to the suppliers and for the integrity between the country system and the supplier one as follows: -
Extract the back-order files from both the TSRP & the WSL web.
Make the reconciliation between both files.
For lines that mismatch make prober action either to cancel or regenerate with the approval of the country manager.
Follow up with MEADC \ SRC \ ESLC to get ETAs for outstanding orders with aging greater that 16 days.
SPRs & TOs (CCW): -The incumbent is responsible to receive CE requests for parts daily during his work shift.
The incumbent is responsible to create SPRs in CIMS
The incumbent is responsible to create transfer out transactions in CIMS.
The incumbent is responsible to coordinate with couriers for Same day delivery or Next business day delivery.
CCW Audit: -
The incumbent will participate on the wall to wall audit in the CCW.
The wall to wall audit is conducted twice a year for the CCW.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
