talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performance related gaps.
What’s On Your Plate?
- Coordinating Rider Recruitment for the allocated zones and sticking to the given monthly targets.
- Coordinating rider's internal systems with the proper allocation of shifts and days-off for DK full-time, breaks and absences for all 3PLs’ riders.
- Working daily on 3PLs’ requests sheets (incl. re-activations, changing vehicle types, etc.) and be proactive and responsive to all their emails.
- Generating daily cash blocks (incl. cash block removal) and weekly bulk-terminations for all 3PLs.
- Coordinating with riders to solve customer or vendor’s order-related issues and making sure to investigate and do the needful.
- Tracking rider-related Issues, and maintaining a good rapport with the 3PLs, as well as their riders who seek Talabat for help and assistance.
- Welcoming daily 3PL visitors and making sure to provide them with the required support they are seeking for.
- Working on the daily financial issues raised by the 3PLs' fleet and following-up with the Finance team to ensure the completion of the requests.
Qualifications
What Did We Order?
- Bachelor's degree in Logistics, Business Administration or in any relevant field
- 0-1 years of experience in Logistics / customer support and/or Operations
- Fluent in Arabic and English languages (verbal and written)
- Proficient in MS-Office products (specifically Excel), G-sheets proficiency is a plus!
- strong interpersonal and communication skills, analytical thinking and results-driven
