Company Description dawatech provides a cloud-based pharmacy management ERP platform that connects pharmacies, suppliers, and other stakeholders in a single, integrated system. The software is designed to be user-friendly and efficient, giving pharmacies better control over in-house operations, inventory, and sales. By streamlining processes and centralizing data, dawatech helps its clients improve productivity and profitability. Team members contribute to a product that directly supports the growth and efficiency of pharmacies in a dynamic, technology-driven environment.
Role Description The Customer Success Specialist is a full-time, on-site role based in Amman. This role focuses on onboarding new pharmacy clients, guiding them through system setup, training users, and ensuring they can effectively use the platform to meet their operational goals. Daily tasks include responding to customer inquiries, resolving issues, gathering feedback, and coordinating with internal teams to improve product features and service quality. The specialist monitors customer usage and satisfaction, proactively engages clients to support adoption, and prepares reports on customer performance and key metrics. This role involves maintaining strong relationships with clients and serving as their primary point of contact for support and success.
Qualifications
- Candidates should possess strong Customer Service and Customer Support skills to address inquiries, resolve issues, and maintain positive client relationships.
- Candidates should possess excellent Communication skills to explain complex concepts clearly, conduct trainings, and collaborate with internal teams.
- Candidates should possess solid Analytical Skills to understand customer data, identify trends, and recommend improvements.
- Candidates should possess a focus on Customer Satisfaction, with an ability to manage expectations and ensure a high-quality customer experience.
- Experience with SaaS or ERP platforms, ideally in pharmacy, healthcare, or related industries, is beneficial.
- Ability to work on-site in Amman, manage multiple customer accounts, and prioritize tasks effectively.
- Bachelor’s degree in Business, Information Systems, Pharmacy, or a related field, or equivalent practical experience.
- Proficiency in using CRM or ticketing systems and comfort with cloud-based applications is an advantage.
