Company Description dawatech provides cloud-based pharmacy management ERP software that connects pharmacies, suppliers, and other stakeholders on a single platform. The solution is designed to give pharmacies clear control over in-house operations, inventory, and sales, helping teams work more efficiently. By simplifying daily workflows and providing real-time visibility, dawatech supports better decision-making and performance. The platform is user-friendly, scalable, and focused on improving productivity and profitability for pharmacy businesses.
Role Description The Customer Success Specialist is a full-time, on-site role based in Amman. In this position, the specialist will support pharmacy clients using dawatech’s ERP platform, guiding them through onboarding, training, and adoption of key features. Day-to-day tasks include responding to customer inquiries, resolving issues, and proactively monitoring account health to ensure long-term satisfaction and retention. The specialist will collaborate with product and technical teams to relay customer feedback, contribute to improvements, and help customers maximize the value of the software. The role also includes maintaining accurate records of customer interactions and preparing periodic status updates or reports.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Support, with a focus on building trust and long-term relationships.
- Demonstrated ability to drive Customer Satisfaction, including managing expectations and following up on open issues.
- Effective Communication skills, both verbal and written, with the ability to explain technical concepts in clear, simple terms.
- Solid Analytical Skills to understand customer data, identify trends, and recommend actions that improve product usage and outcomes.
- Experience in customer success, account management, or support roles, ideally in SaaS, ERP, or healthcare/pharmacy-related solutions.
- Ability to work on-site in Amman, manage multiple priorities, and collaborate with cross-functional teams.
- Bachelor’s degree in business, pharmacy, information systems, or a related field, or equivalent practical experience.
- Comfort with CRM tools, ticketing systems, and basic data reporting; familiarity with pharmacy operations is an advantage.
