Qilada Machinery is seeking an experienced After-Sales Manager to lead our Maintenance Service Center and oversee after-sales operations for our range of heavy machinery, municipal equipment, hydraulic systems, and commercial vehicles.

This is a leadership role for a professional who can not only manage daily operations but also establish world-class after-sales processes and standards.

Key Responsibilities:

· Lead and manage the workshop and after-sales service operations.

· Manage technical teams, service advisors, and workshop personnel.

· Oversee maintenance, warranty, technical support, and customer service activities.

· Develop and implement Standard Operating Procedures (SOPs) across all after-sales functions.

· Establish and monitor Key Performance Indicators (KPIs) to improve productivity, quality, and customer satisfaction.

· Implement and continuously improve Health, Safety & Environment (HSE) standards and best practices.

· Improve workshop efficiency, quality control, reporting systems, and continuous improvement initiatives.

· Coordinate with spare parts, technical, and sales teams to deliver an exceptional customer experience.

Qualifications:

Bachelor’s Degree in Mechanical Engineering or related discipline.
Minimum 7 years of experience in after-sales, service management, or workshop operations.
Strong experience with superstructures, commercial vehicles, trucks, hydraulic systems and municipal equipment.
Demonstrated experience in developing SOPs, KPIs, quality systems, and operational processes.
Strong leadership, communication, and problem-solving skills.
Customer-focused with a commitment to operational excellence and continuous improvement.

Location: Amman, Jordan.

If you have the technical expertise and leadership experience to build and lead a best-in-class after-sales operation, we would be pleased to hear from you.

Qilada Machinery قلادة لتجارة الآليات

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Aftersales Manager