Job Purpose
The Process & Compliance Officer is responsible for designing, documenting, standardizing, and continuously improving organizational processes, policies, and operational frameworks across local and regional functions. The role ensures quality, compliance, governance, and process consistency across all business units and countries while supporting operational excellence and continuous improvement initiatives.
Key Responsibilities
- Develop, write, review, and maintain Standard Operating Procedures (SOPs), manuals, policies, and procedures across all business functions at both local and regional levels.
- Collaborate with all business units to standardize services, products, tools, templates, and operational materials.
- Work closely with departments and units to map, design, and document operational processes, workflows, and governance frameworks.
- Lead the development and maintenance of SOPs for internal systems management, ensuring operational efficiency and identifying opportunities for process enhancement.
- Manage the full documentation lifecycle, ensuring all documents are accurate, updated, version-controlled, accessible, and aligned with company standards.
- Follow up with business units to ensure continuous updates and enhancements to tools, processes, templates, and documentation.
- Implement and monitor quality assurance and quality control measures to ensure compliance, consistency, and operational excellence across all units and countries.
- Establish, maintain, and enforce governance frameworks, process standards, and compliance controls.
- Conduct regular process audits, compliance reviews, and gap assessments to identify inefficiencies and recommend improvements.
- Coordinate with relevant departments to deliver training and awareness sessions on newly developed policies, procedures, and process frameworks.
- Monitor adherence to approved procedures and ensure alignment with company policies and regulatory requirements.
- Stay updated on industry best practices, quality standards, and process improvement methodologies to support business optimization.
Required Qualifications
Education
- Bachelor’s degree in Industrial Engineering or any related field such as: Business Administration, Operations Management, Quality Management, Process Engineering, Management Information Systems.
Professional Certifications (Preferred)
Certifications in one or more of the following are considered an advantage:
- ISO / Quality Management
- Lean Six Sigma
- Process Improvement / Business Process Management
- Internal Audit / Compliance
- Project Management
Experience Requirements
- Overall Experience: 3–5 years
- Relevant Positional Experience: Minimum 3 years in process management, compliance, quality assurance, governance, or operational excellence roles
- Specialized Experience: Minimum 2 years in SOP development, documentation management, process design, or quality control
Required Skills & Competencies
- Excellent writing and documentation skills
- Strong analytical and critical thinking abilities
- Quality-oriented mindset with high attention to detail
- Process mapping and workflow documentation skills
- Strong collaboration and stakeholder management skills
- Highly organized with strong follow-up capabilities
- Governance and compliance awareness
- Audit and process review capabilities
- Adaptability and continuous improvement mindset
- Excellent communication and coordination skills
Language Requirements
- Arabic: Excellent
- English: Excellent
Contract Details
- Contract Type: Limited
- Duration: 6 months
- Location: Amman
