Customer Experience & Digital Engagement Executive
Location: Amman, Jordan
Position OverviewWe are seeking a dynamic and professional Customer Experience & Digital Engagement Executive to join our team. The ideal candidate will be responsible for creating a premium customer experience — both in person and online — by managing client interactions, CRM data, and digital communications.
This role combines hospitality, communication, and digital engagement to ensure every customer receives exceptional service across all touchpoints.
Key ResponsibilitiesCustomer Experience (Showroom & Hospitality)- Greet and welcome visitors with a professional, friendly, and confident attitude.
- Ensure guests receive a seamless and enjoyable experience from arrival to departure.
- Coordinate with internal teams to facilitate appointments, follow-ups, and client handovers.
- Collect and report customer feedback to support continuous improvement initiatives.
CRM & Customer Data Management- Maintain and update customer records accurately within the CRM system.
- Track and follow up on leads to ensure timely communication and conversion.
- Prepare periodic CRM and customer engagement reports for management review.
- Uphold confidentiality and ensure all data complies with company policies.
Digital Engagement & Communication- Manage messages and inquiries from online ads, WhatsApp, and social media platforms.
- Respond to customers promptly and professionally, ensuring brand consistency in all communication.
- Monitor comments and engagement across digital platforms to maintain a positive brand image.
- Support the marketing team with feedback and insights gathered from customer interactions.
Phone & Call Management- Answer incoming calls, schedule appointments, and follow up with potential clients.
- Conduct outbound calls to nurture leads and maintain customer relationships.
- Maintain high standards of communication and professionalism at all times.
Qualifications & Skills- Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
- 2–3 years of experience in customer service, CRM, or digital engagement (automotive or luxury sector preferred).
- Excellent written and verbal communication skills in Arabic and English.
- Proficiency in Microsoft Office and CRM software.
- Organized, detail-oriented, and capable of handling multiple tasks simultaneously.
- Presentable, confident, and customer-focused with strong interpersonal skills.
Personality & Fit- Outgoing and professional demeanor with a passion for delivering exceptional service.
- Tech-savvy and adaptable to fast-paced environments.
- Positive, proactive, and driven by results.
