We are seeking a skilled IT Infrastructure Systems Associate with 1-3 years of experience to provide technical assistance to end users, troubleshoot hardware and software issues, and support server maintenance activities. The ideal candidate will have hands-on experience with Windows and Linux server environments, strong problem-solving skills, and excellent customer service abilities.
Responsibilities
- Provide first and second-level IT support via phone, email, chat, or in-person
- Troubleshoot and resolve hardware, software, and network issues (Windows, macOS, Office 365, etc.)
- Assist with Windows server administration and Linux OS administration (user management, permissions, backups, updates)
- Install, configure, and maintain laptops, printers, and peripherals
- Manage Active Directory, DNS, DHCP, and Group Policy in a Windows server environment
- Document IT incidents and resolutions in a ticketing system (e.g., Workflow, K2)
- Assist with network troubleshooting (LAN/WAN, VPN, Wi-Fi)
- Support virtualization technologies (VMware, Hyper-V) as needed
- Educate users on IT best practices and security policies
- Collaborate with senior IT staff on infrastructure projects
Requirements
- 1-3 years of experience in system Admin, IT Support, with expertise in Windows Server, Active Directory, Azure Active Directory (Azure AD), AD Connect, and Linux OS administration
- Bachelor's degree in computer science, Information Technology, or a related field
Preferred Skills
- Hands-On experience with Windows Server (2016/2019/2022) and/or Linux servers
- Knowledge of Active Directory, Group Policies, PowerShell commands, Azure AD, and Office 365 administration
- Familiarity with ticketing systems and ITIL processes
- Basic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls)
- Experience with remote desktop support tools (SCCM, Microsoft Intune, RDP)
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
