Customer Experience & Digital Engagement Executive

Location: Amman, Jordan

Position Overview

We are seeking a dynamic and professional Customer Experience & Digital Engagement Executive to join our team. The ideal candidate will be responsible for creating a premium customer experience — both in person and online — by managing client interactions, CRM data, and digital communications.

This role combines hospitality, communication, and digital engagement to ensure every customer receives exceptional service across all touchpoints.

Key ResponsibilitiesCustomer Experience (Showroom & Hospitality)

Greet and welcome visitors with a professional, friendly, and confident attitude.
Ensure guests receive a seamless and enjoyable experience from arrival to departure.
Coordinate with internal teams to facilitate appointments, follow-ups, and client handovers.
Collect and report customer feedback to support continuous improvement initiatives.

CRM & Customer Data Management

Maintain and update customer records accurately within the CRM system.
Track and follow up on leads to ensure timely communication and conversion.
Prepare periodic CRM and customer engagement reports for management review.
Uphold confidentiality and ensure all data complies with company policies.

Digital Engagement & Communication

Manage messages and inquiries from online ads, WhatsApp, and social media platforms.
Respond to customers promptly and professionally, ensuring brand consistency in all communication.
Monitor comments and engagement across digital platforms to maintain a positive brand image.
Support the marketing team with feedback and insights gathered from customer interactions.

Phone & Call Management

Answer incoming calls, schedule appointments, and follow up with potential clients.
Conduct outbound calls to nurture leads and maintain customer relationships.
Maintain high standards of communication and professionalism at all times.

Qualifications & Skills

Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
2–3 years of experience in customer service, CRM, or digital engagement (automotive or luxury sector preferred).
Excellent written and verbal communication skills in Arabic and English.
Proficiency in Microsoft Office and CRM software.
Organized, detail-oriented, and capable of handling multiple tasks simultaneously.
Presentable, confident, and customer-focused with strong interpersonal skills.

Personality & Fit

Outgoing and professional demeanor with a passion for delivering exceptional service.
Tech-savvy and adaptable to fast-paced environments.
Positive, proactive, and driven by results.

Luxury Automotive (LUXAUTO)

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Customer Experience & Digital Engagement Executive