Role Description

We are seeking a dedicated Sales & Reservation Officer to join our team in Zarqa on a full-time, on-site basis. The successful candidate will be responsible for managing customer reservations, assisting clients with booking processes, delivering exceptional customer service, and handling sales inquiries. This role also involves coordinating travel arrangements, including airline ticketing, holiday packages, and effectively addressing customer concerns.

Key Responsibilities

Handle customer reservations and booking processes with accuracy and efficiency
Provide outstanding customer service and support throughout the client journey
Manage and process sales inquiries while maintaining strong client relationships
Coordinate travel arrangements, including airline ticketing and holiday packages
Design, promote, and sell customized holiday packages tailored to client needs
Address customer concerns promptly and professionally
Collaborate with team members to ensure smooth operations in a fast-paced environment

Qualifications

Proficiency in reservations and airline ticketing processes
Strong customer service and communication skills
Proven experience in sales with the ability to build and maintain client relationships
Ability to work collaboratively and efficiently in a dynamic environment
Excellent attention to detail, organizational skills, and problem-solving abilities
Prior experience in travel or hospitality sectors is an advantage
Proficiency in using reservation systems and software
High school diploma or higher education qualifications; relevant certifications are a plus

Additional Requirements

Fluency in both Arabic and English (spoken and written)
Strong negotiation and persuasion skills to maximize sales opportunities
Ability to handle multiple tasks and prioritize effectively under pressure
Flexibility to work evenings, weekends, and holidays as required
Professional appearance and demeanor with a customer-first attitude
Commitment to continuous learning and staying updated on travel industry trends

Interested candidates are invited to send their CV to HR@smiletravel.jo with the subject line:

Sales & Reservation Officer.

Smile Travel & Tourism

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Sales & Reservation Officer