Job Purpose:
Ensure a high level of customer satisfaction by professionally addressing passenger questions, processing their needs, and resolving concerns promptly.
Main Duties & Responsibilities:
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Communicate with customers through various channels.
- Acknowledge and resolve customer complaints.
- Process orders, forms, applications, and requests.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinating with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Prepare periodic & non – periodic reports as required.
- Perform any other roles and responsibilities within the scope of his/ her specialization as assigned by the direct manager.
- Adhere to company and department approved system, policies, procedures in perform his duties.
- Participate effectively in environmental protection programs (energy and water saving, waste segregation,) and notify for any environmental related nonconformities.
Qualifications, Knowledge & Experience:
- High School or below
- Jordanian valid driving license type 4 and 5 is a MUST.
- 5 years of experience as Driver, Aviation field preferred
- Experience working with customer support.
- Good customer services-oriented skills.
- Excellent communication & interpersonal skills.
- Excellent analytical & problem-solving skills.
- Good command in English language.
- Ability to stay calm when customers are stressed or upset.
