We’re Hiring: Operations & Sustainability Manager
Location: Amman, Jordan | Sector: Adventure Travel - Inbound
We are looking for an Operations & Sustainability Manager to oversee our daily tour operations and lead the charge in sustainable travel practices. Our team is built on trust, ethics, and a shared commitment to creating meaningful experiences for travelers while supporting local communities across Jordan. If you’re someone who enjoys leading with intention, thrives in dynamic environments, and is excited to work in a mission-driven company that values people and place, we’d love to hear from you.
The Role
As Operations & Sustainability Manager, you’ll ensure our tours run smoothly and meet the highest standards of quality, safety, and sustainability. The role is a blend of office-based coordination and regular field visits throughout Jordan.
Key Responsibilities
- Oversee day-to-day tour operations across Jordan.
- Conduct field visits and spot-checks to ensure quality and address real-time issues.
- Manage and maintain strong relationships with local suppliers, Bedouin partners, and communities.
- Handle client and supplier feedback with a solutions-oriented approach.
- Prepare and analyze operational reports to drive improvements.
- Lead, train, and support the operations team, fostering accountability and growth.
- Collaborate with internal departments (sales, product, marketing, HR, finance) for operational alignment.
- Head sustainability efforts and oversee the certification process.
- Propose and implement eco-friendly practices to minimize our environmental impact.
- Monitor service quality to ensure we consistently exceed client expectations.
- Coordinate with accounting on budgeting and operational expenses.
- Ensure legal compliance and manage all permit-related communications with government entities.
Who We’re Looking ForSomeone who is:
- Calm under pressure, adaptable, and decisive.
- Passionate about sustainable tourism and high-quality guest experiences.
- A strong and inspiring leader who uplifts and motivates others.
- A creative problem-solver who turns challenges into opportunities.
- A clear and confident communicator — whether with colleagues, clients, or community partners.
- A strategic thinker who understands how daily operations connect to the bigger picture.
Minimum Requirements
- 5+ years of experience in the tourism industry in Jordan.
- Deep knowledge of Jordan’s destinations and geography.
- Advanced English (spoken and written).
- Proven leadership and organizational skills.
- Strong interpersonal and cross-cultural communication abilities.
- A commitment to sustainable tourism and ethical operations.
- Comfortable balancing office management with field responsibilities.
- Proficiency in office tools and digital systems (e.g. Excel, CRM, email communication, and general operations software).
Why Join Us?
- Join a niche, impact-driven company shaping the future of adventure travel in Jordan.
- Work alongside a passionate and experienced team that values integrity and innovation.
- Collaborate with a diverse network of local communities, partners, and global travelers.
- Play a key role in driving meaningful sustainability initiatives on the ground.
How to Apply
Please send your CV and a short cover letter to: hr@experiencejordan.com
We believe that hiring is about more than just skills; it’s about finding the right people to join our journey. That’s why we kindly request that all applicants include a cover letter. Emails without one will not be considered, as we’d love to get a sense of who you are beyond your resume.
