Who We Are
KitchenPark helps restaurateurs worldwide succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone.
We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
We are seeking a highly motivated and experienced Sales Operations Associate to support and enable Sales teams across the region, ensuring they operate efficiently, accurately and at scale. This individual will oversee day-to-day sales processes, maintain data integrity across Salesforce and other operational tools, prepare performance and productivity reports, and ensure seamless coordination between cross-functional teams.
What You Will Do
The Sales Operations Associate will play a pivotal role in monitoring sales team performance against required standards and supporting continuous improvement. With the guidance and collaboration of the Revenue Operations team, this individual will introduce new methods, streamline workflows, and enhance existing processes to elevate overall sales effectiveness.
This role requires close partnership with Revenue Operations, Sales, Finance and HR teams to design, implement, and maintain tools and processes that align with organizational goals and drive operational excellence.
The ideal candidate is detail-oriented, analytical, and proactive, with a strong ability to optimize workflows, solve operational bottlenecks, and improve the entire sales execution cycle.
Key Responsibilities
- Build, maintain, and update commission models, and ensure the accurate and timely calculation, management, and reporting of sales commissions across the Middle East.
- Clean, maintain, and validate Salesforce data to ensure accuracy and reliability.
- Support the creation, optimization, and documentation of sales workflows & standard operating procedures (SOPs).
- Oversee inbound lead routing, deal stage progression, and handoffs to ensure smooth execution and quick issue resolution.
- Support the configuration and troubleshooting of sales tools across the tech stack.
- Work closely with Sales, Finance, and HR Teams to understand requirements, develop necessary tools, and ensure alignment with overall business strategies. Act as a liaison between departments to resolve discrepancies and ensure accurate data flow.
- Conduct regular audits of sales processes to ensure they are efficient, cost-effective, and aligned with internal policies and external compliance requirements. Identify gaps that impact productivity or revenue, address discrepancies proactively, and recommend strategic improvements that help sales teams sell more effectively.
- Support the Sales team in generating monthly reports and administrative tasks as required by the business unit or specific projects. Ensure timely submission of all reports and maintain organized documentation.
- Actively contribute to strategic discussions around sales performance metrics, compensation structures, and their impact on the business.
- Prepare detailed performance reports, pipeline summaries and dashboards for leadership review.
- Track sales performance against targets and highlight variances or areas requiring attention.
- Collaborate with the systems team to ensure accurate data tracking and integration.
- Provide ad-hoc analyses and recommendations to support business decisions.
What We Are Looking For
- 1-3 years of experience as a Sales Operations Associate
- Familiarity with Salesforce for data management and integration (requirement).
- Strong analytical and problem-solving skills with an eye for detail, ensuring accuracy in development, reports and calculations.
- Advanced proficiency in data tools like Excel, Google Sheets, and other analytical platforms.
- Excellent verbal and written English (Fluent) and Arabic (Native) communication skills to convey complex data insights effectively.
- Ability to work cross-functionally, manage multiple priorities, and operate independently.
- Foundational knowledge of sales strategies and how they align with broader business goals.
- Knowledge of Sales Tech Stack tools (e.g., HubSpot).
- SQL knowledge for querying and validating data.
- Experience with data visualization tools like Power BI or Tableau to create impactful dashboards.
What Else You Need To Know
This role is based in our Amman office. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in person. That’s why all of our teams (except for our field-based roles) work from one of our office locations 5 days a week.
Looking forward to sharing more about a Career of Substance at KitchenPark.
Ready to join us as we serve those who serve others?
