Account Manager Team Lead / Job Description
Location: Amman, Jordan
Department: Customer Success
About BusinessChat
At BusinessChat, we’re building the future of marketing automation — helping e-commerce brands across the region grow their sales through WhatsApp.
Backed by top VCs in Saudi Arabia and Jordan, our mission is simple: empower online businesses to connect, sell, and scale effortlessly through automation and smart customer engagement tools.
We believe great people build great companies, and we’re looking for someone great to join us.
The Role
We’re hiring an Account Manager Team Leader to lead our Customer Success team and own the daily operations that keep our clients happy and growing.
You’ll guide a small, high-performing team that supports e-commerce managers using BusinessChat. From onboarding to retention, you’ll ensure every customer gets maximum value from our platform — while maintaining smooth, data-driven daily operations.
This is the perfect opportunity for someone who’s early in their leadership journey but ready to make a big impact in a fast-growing SaaS startup.
What You’ll Do
- Lead and support a team of Account Managers and Success Agents in day-to-day operations.
- Oversee onboarding, training, and ongoing engagement for new and existing clients.
- Track and manage key performance metrics like retention, activation rates, and support response times.
- Build and maintain strong relationships with high-value accounts to drive product adoption and renewals.
- Identify potential churn risks and work proactively to retain clients.
- Collaborate with Sales and Product teams to share feedback and improve the customer journey.
- Create and maintain documentation, playbooks, and team training materials.
- Support the team hands-on when needed to resolve customer issues or meet tight deadlines.
What You’ll Bring
- Maximum 3 years of experience in Customer Success, Account Management, or Support Operations (preferably in SaaS, e-commerce, or telecom).
- Experience running daily operations and managing small teams or task workflows.
- Excellent communication skills and a strong customer-first mindset.
- Familiarity with CRM and support tools (HubSpot, Pipedrive, Intercom, or similar).
- Organized, analytical, and proactive with great attention to detail.
- Comfortable working in a dynamic, fast-paced environment where priorities evolve quickly.
What You’ll Get
- Competitive salary based on experience.
- A growth-driven culture where your voice and ideas truly matter.
- Direct mentorship and career advancement opportunities.
- A chance to be part of one of the region’s fastest-growing SaaS startups.
You can share your CV via the following email: hr@businesschat.io
