Job Overview
JO Academy is seeking a
Quality Control Specialist to
assess, monitor, and enhance all
operational processes. This role ensures that
content management, instructor performance, student support, and platform engagement adhere to the highest standards. The ideal candidate
will identify areas for improvement, implement best practices, and maintain the
efficiency and quality of operations.
Key Responsibilities
Process Assessment & Improvement
- Evaluate and ensure consistency, accuracy, and efficiency across all operational workflows.
- Develop and implement quality standards, guidelines, and best practices for course uploads, instructor performance, and student support.
- Monitor compliance with company policies and industry best practices.
- Identify bottlenecks and inefficiencies, providing solutions to optimize performance.
Content & Instructor Quality Assurance
- Review course content for completeness, accuracy, and adherence to platform standards.
- Provide guidance and training to instructors and operations teams to maintain quality standards.
Reporting & Compliance
- Maintain detailed reports on quality audits, process evaluations, and recommendations.
- Ensure operational processes align with compliance, security, and company policies.
- Collaborate with stakeholders to implement process enhancements and track their success.
Required Skills & Qualifications
- 2+ years of experience in quality control, operations management, or process improvement.
- Strong analytical skills with attention to detail in assessing workflows and performance.
- Experience in education technology, content management, or platform operations is a plus.
- Ability to identify issues, develop solutions, and implement process improvements.
- Strong communication and collaboration skills to work with multiple teams.
- Knowledge of data analysis tools and reporting methods to track performance trends.
