To perform assigned duties in alignment with the hotel’s standards while delivering an exceptional guest experience tailored to the needs of Hajj and Umrah guests. The role ensures service excellence, cultural sensitivity, and operational efficiency within Makkah’s highly dynamic and seasonal hospitality environment.
- Deliver personalized service consistent with 5-star luxury hospitality standards.
- Demonstrate strong understanding of the expectations of Hajj & Umrah pilgrims.
- Provide courteous, respectful, and culturally sensitive service at all times.
- Support guests with special requirements related to religious practices, prayer times, and group arrangements.
- Understand the unique characteristics of Makkah’s religious tourism market.
- Adapt service delivery to peak seasons (Ramadan, Hajj period, Umrah high seasons).
- Support operational readiness for high-occupancy periods and large group movements.
- Coordinate effectively with internal teams to ensure smooth guest flow and satisfaction.
- Maintain strict adherence to hotel standards and luxury service etiquette.
- Comply with health, safety, and security policies.
- Ensure professional appearance and conduct reflecting the hotel’s brand image.
- Contribute to continuous improvement of guest service quality.
Skills
- Proven expertise in digital marketing strategies, including SEO, content marketing, and social media management.
- Strong analytical skills to assess marketing performance and derive actionable insights from data.
- Excellent communication skills, both written and verbal, to effectively convey messages to diverse audiences.
- Project management skills to oversee multiple campaigns and initiatives simultaneously.
- Creative thinking to develop innovative marketing solutions that engage clients.
- Strong leadership abilities to guide and motivate a marketing team towards achieving common goals.
- Proficiency in marketing automation tools and CRM software to streamline marketing efforts and enhance client relationships.
