Accountabilities and Key Roles:
- Conduct Fraud Investigations, Investigate suspicious activities, transactions, and incidents detected through system alerts.
- Determine the root cause of fraudulent activities and take appropriate action to prevent further occurrences.
- Responsible for performing the outbound calls to investigate fraud alerts generated by the system as per the implemented investigation procedures.
- Collaborate with Internal Teams: Work closely with cross-functional teams, including Risk Management, Compliance, Legal, LOB, and IT, to investigate and resolve fraud cases.
- Provide guidance and recommendations to enhance fraud prevention processes and systems.
- Responsible for reporting any high risk cases and trends as per the implemented procedures.
- Assess existing fraud prevention measures and propose new strategies to proactively detect and prevent fraud.
- Maintain Documentation: Document and maintain accurate records of fraud cases, investigations, and outcomes.
- Prepare detailed reports on fraud trends, metrics, and recommendations for management review.
- Ensure compliance with relevant laws and regulations related to fraud prevention.
- Perform any task assigned by the direct supervisor.
- Maintain a strong teamwork environment within and outside the team
Job Requirements:
Education
- Degree in Business from a recognized university.
Experience
- 4 years experience in banking of which at least 2 years in fraud monitoring in a leading bank
Competencies
- Very Good in English and Arabic.
- Strong interpersonal, communication, presentation and negotiation skills.
- Understanding of the operations regulations and aspects the various Bank’s financial services
- Can work within a team on shifts covering 24/7 monitoring.
