We’re looking for a passionate and motivated Customer Experience Specialist to join our team. We want a team player who is driven and willing to learn to accompany us on our mission of playing a vital role in the digital transformation sweeping the MENA region.
Who we are:
At ZenHR, delighting our customers is our passion! We are an award-winning cloud based HRMS that caters to the full HR value chain from the “acquire” stage to the “retire” stage. a group of young and passionate people who are dedicated to providing cutting-edge technology, continuously researching and implementing new HR trends that cater to the needs of employers in the MENA region. Despite the numerous obstacles that we face, we see them as possibilities. We understand that rather than making excuses for the existing status quo, we must challenge it. If you want to make a difference in the HR world, ZenHR is the place for you. Our people shape ZenHR’s culture, therefore our strategy and success are built on our employees. In our hiring process, we prioritize equal employment opportunities, diversity, women empowerment, and inclusion, ensuring that we attract and retain A-players from various backgrounds.
What we offer:
- Flexible working hours and remote/work-from-home option
- Health insurance coverage from day one at ZenHR
- Access to online and in-person Mental Health sessions
- A Zen work atmosphere
- Great culture and amazing people to work with and learn from
The Job - Customer Experience Specialist
What You’ll Do:
- Handle customer tickets and inquiries related to HRMS setup and configuration within defined SLAs.
- Configure standard HRMS modules and ensure proper system workflows and policy alignment.
- Troubleshoot and resolve technical and functional system issues in collaboration with internal teams.
- Maintain clear and accurate documentation of all support cases, setups, and resolutions.
- Deliver training and enablement sessions to help customers use the platform effectively.
- Escalate complex or cross-functional issues appropriately and follow through until resolution.
- Continuously identify recurring issues and suggest system or process improvements.
Who You Are
- Bachelor’s degree in MIS, Computer Science, HR, or a related field.
- 1–2 years of experience in HR systems, customer support, or technical configuration (preferably SaaS).
- Basic understanding of HR processes and regional labor laws (Jordan, KSA, or UAE preferred).
- Familiarity with HRMS platforms and strong problem-solving skills.
- Excellent written and verbal communication in Arabic and English.
- Eager to learn, proactive, and capable of managing multiple priorities in a fast-paced environment.
