We’re looking for a passionate and motivated Customer Experience Specialist to join our grwoing team, you will play a key role in supporting ZenHR’s customers across the MENA region by ensuring smooth system setup, configuration, and usage of our HRMS platform. You’ll handle customer tickets, configure workflows, troubleshoot issues, and provide product guidance to ensure every customer achieves operational excellence through ZenHR.
This role is ideal for someone passionate about HR technology, eager to learn, and committed to delivering top-quality support and service.
Who we are:
At ZenHR, our passion is delighting customers! We are an award-winning, cloud-based HRMS that supports the entire HR value chain, from the “acquire” to the “retire” stage. Our team is made up of young, passionate people committed to providing cutting-edge technology and constantly researching and implementing new HR trends that cater to employers in the MENA region.
Obstacles don’t faze us; we see them as opportunities. We challenge the status quo and work to improve the HR landscape in our region. If you’re excited to make an impact in the HR world, ZenHR is the place for you!
Our people are the heart of our culture. We’re committed to diversity, and inclusion, and we take pride in ensuring equal employment opportunities for all. Our hiring process is designed to attract and retain A-players from diverse backgrounds to help drive our success.
What we offer:
- Flexible working hours and remote/work-from-home option
- Health insurance coverage from day one at ZenHR
- Access to online and in-person Mental Health sessions
- A Zen work atmosphere
- Great culture and amazing people to work with and learn from
The Job - Customer Experience Specialist:
What you'll be doing:
- Handle customer tickets and inquiries related to HRMS setup and configuration within defined SLAs.
- Configure standard HRMS modules and ensure proper system workflows and policy alignment.
- Troubleshoot and resolve technical and functional system issues in collaboration with internal teams.
- Maintain clear and accurate documentation of all support cases, setups, and resolutions.
- Deliver training and enablement sessions to help customers use the platform effectively.
- Escalate complex or cross-functional issues appropriately and follow through until resolution.
- Continuously identify recurring issues and suggest system or process improvements.
Who you are:
- Bachelor’s degree in MIS, Computer Science, HR, or a related field.
- 1–2 years of experience in HR systems, customer support, or technical configuration (preferably SaaS).
- Basic understanding of HR processes and regional labor laws (Jordan, KSA, or UAE preferred).
- Familiarity with HRMS platforms and strong problem-solving skills.
- Excellent written and verbal communication in Arabic and English.
- Eager to learn, proactive, and capable of managing multiple priorities in a fast-paced environment.
