Quality Assurance Specialist
We are seeking a highly organized Quality Assurance Specialist to join our team.
The ideal candidate will be responsible for monitoring service quality, ensuring compliance with company standards and procedures, identifying operational gaps, and driving continuous improvement initiatives across departments.
Key Responsibilities:
✔ Monitor and evaluate employee performance against company standards and SOPs.
✔ Conduct regular quality audits on customer interactions, reservations, documentation, and operational processes.
✔ Identify process inefficiencies and recommend practical improvements.
✔ Prepare quality reports and performance analysis for management.
✔ Ensure compliance with internal policies, procedures, and quality standards.
✔ Investigate service issues and recommend corrective and preventive actions.
✔ Collaborate with department heads to improve customer experience and operational efficiency.
✔ Assist in developing and updating SOPs, workflows, and quality control measures.
Requirements:
✔ 2-5 years of experience in Quality Assurance, Process Improvement, Compliance, or Operations.
✔ Strong analytical and reporting skills.
✔ Excellent attention to detail.
✔ Strong communication and problem-solving abilities.
✔ Proficiency in Microsoft Office, particularly Excel.
✔ Experience in service industries, travel and hospitality.
