Come be a vital part of our team, helping us uphold quality in every aspect of our services, systems, and customer experiences.
Your Role Will Include:
🔹 Overseeing and assessing service quality across various departments such as ticketing, holiday packages, visa services, and corporate travel.
🔹 Creating and rolling out quality assurance policies, processes, and checklists.
🔹 Carrying out routine checks on bookings, client interactions, and adherence to workflows.
🔹 Offering coaching, constructive feedback, and ongoing support to team members for constant growth.
🔹 Sharing audit results and suggesting improvements to leadership.
Who We Need:
✔️ Background in the travel and tourism field, especially in areas like ticketing, vacation planning, and business travel.
✔️ Solid understanding of Global Distribution Systems (GDS) such as Amadeus and Galileo.
✔️ Highly organized with strong analytical and troubleshooting skills.
✔️ Well-versed in quality control practices specific to travel operations.
✔️ Excellent verbal and written communication skills in Arabic and English, with the ability to prepare clear reports.
