NXGEN is a Switzerland-based technology company redefining how the security industry operates. Our platform brings video surveillance, alarms, AI, and IoT sensors into one unified system used by monitoring centers around the world.
We’re not just building software; we’re transforming an industry. Our technology enables operators to manage thousands of sites, automate workflows with AI, and dramatically increase operational efficiency without increasing headcount.
At NXGEN, we believe great technology is built by great teams. We foster a culture of performance, innovation, and ownership where people are encouraged to think boldly, move fast, and continuously improve. If you enjoy building strong customer relationships, solving complex challenges, and ensuring clients achieve maximum value from cutting-edge products, you’ll feel right at home here.
As NXGEN continues to grow and expand, we are currently looking for an experienced Customer Success Manager – German Speaker to join our team and play a key role in supporting our customers, enhancing their experience, and driving their success with our platform.
Responsibilities
- Serve as the main point of contact for German-speaking customers, ensuring their success and satisfaction.
- Onboard, train, and support customers through the full lifecycle from setup to active use.
- Manage and resolve time-sensitive technical issues in coordination with Product and Support teams.
- Drive product adoption and retention through relationship building and proactive communication.
- Identify growth opportunities and collaborate with the sales team for upsell and expansion.
- Maintain clear documentation of customer interactions and technical issues.
- Provide customer feedback to internal teams to support product development and improvement.
Qualifications
- Fluency in both German and English (spoken and written) is mandatory.
- Minimum 2 years of experience in Customer Support, Account Management, or Business Development in a tech-related field, preferably in Security AI, SaaS, or similar industries.
- Proven ability to resolve technical issues under time pressure while maintaining a high level of professionalism.
- Strong multitasking, problem-solving, and organizational skills.
- Comfortable working cross-functionally and collaboratively with a remote or hybrid team.
- Customer-focused mindset with excellent communication and interpersonal skills.
Nice to Have
- Experience with CRM systems, ticketing tools, or support platforms.
- Knowledge of video surveillance, AI analytics, or security solutions.
- Familiarity with onboarding processes and customer training frameworks.
Why Join Us
- Work with cutting-edge AI technology in a fast-growing company.
- Join a collaborative, international team committed to innovation and customer success.
- Competitive compensation, growth opportunities, and performance-based incentives.
If you’re interested, kindly send your CV to: recruitment@nxgen.io
