Location: Amman, Jordan

Job Description:

Lead the design, implementation, and strategic management of the company's IT infrastructure, ensuring a secure, scalable, and highly available technology environment. Own the full spectrum of IT operations, including platform and network architecture, DevOps implementation, identity and systems integration, and enterprise security. Drive innovation, operational excellence, and alignment of IT capabilities with business goals.

Responsibilities:

Strategic Infrastructure & Platform Leadership:

Architect, implement, and manage enterprise IT infrastructure across servers, storage, networks, and cloud platforms
Ensure high availability, performance, scalability, and reliability of core IT systems
Plan and execute major infrastructure projects, migrations, and technology upgrades. Evaluate emerging technologies and design solutions to optimize business operations

DevOps & Automation:

Establish and lead the DevOps function, including tool selection, pipeline design, CI/CD implementation, and release management
Drive automation of deployment, monitoring, and operations across infrastructure and applications
Collaborate with development, QA, and operations teams to ensure fast, reliable, and secure software delivery

Identity & Systems Integration:

Lead identity and access management strategies, including single sign-on, directory services, and cross-system authentication
Oversee integration between enterprise applications, cloud services, and IT systems for seamless interoperability

Security & Compliance:

Define, implement, and enforce enterprise security policies, controls, and standards
Oversee disaster recovery, backup, and business continuity strategies
Monitor and mitigate risks across infrastructure, platforms, and cloud services to ensure regulatory compliance

Leadership & Team Management:

Lead, mentor, and develop the infrastructure, DevOps, and platform teams
Allocate resources, manage workloads, and drive performance management
Foster collaboration across DevOps, Security, Development, and QA teams

Vendor & Budget Management

Manage vendor relationships, procurement, and contracts for IT infrastructure and services
Review costs & budgets for infrastructure projects, DevOps tooling, and technology upgrades
Optimize costs while maintaining high-quality, secure, and reliable IT services

Business Alignment & Decision-Making

Serve as the principal technical authority for infrastructure, DevOps, identity, and security initiatives
Align technology strategy with business objectives and operational needs
Provide expert guidance for critical incident resolution, root cause analysis, and major technology decision

Job Relations:

Development & QA Teams: Coordinate for CI/CD, system integration, and application performance
Security Team: Ensure infrastructure and DevOps compliance with security policies and regulatory requirements
Business Units / End Users: Gather requirements, provide technical guidance, and ensure IT systems support business objectives
Product Team: Align platform and application infrastructure with product roadmap and delivery timelines
Finance / Procurement Teams: Collaborate on budget planning, vendor selection, and cost optimization initiatives
Direct Reports: Infrastructure team, DevOps team, platform engineers, and application/integration specialists

External Communications:

Vendors & Service Providers:

Manage relationships, contracts, and service-level agreements (SLAs) for infrastructure, cloud, DevOps tools, and security services
Evaluate new solutions, negotiate licensing, and ensure vendor accountability for performance and delivery

Cloud Providers & Technology Partners:

Collaborate on architecture design, operational support, and adoption of emerging technologies

Requirements

Bachelor's degree in computer engineering, Computer Science, or related field
4+ years in IT infrastructure management, including hands-on experience in servers, networking, cloud platforms, and enterprise systems
Proven experience leading DevOps, identity management, security, and platform teams
Expertise in virtualization, storage, cloud services (AWS/Azure), and systems integration
Strong leadership, strategic planning, and decision-making skills
Experience with disaster recovery, backup strategies, and regulatory compliance
Excellent problem-solving, communication, and cross-functional collaboration skills

Competencies required:

Strong organizational and prioritization skills
Excellent communication and documentation abilities
Analytical and problem-solving mindset with attention to detail
Comfortable working in a fast-paced, agile environment

Skills & Languages:

Proficiency with Network, cloud, Azure, AD, O365, DevOps tools, security standards
Fluent in English (required)
Arabic proficiency (preferred)

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