Job Title: Project Coordinator – PMO Department
Reports to: Project Manager / PMO Director
Location: GIG Jordan – Amman, Jordan
Job Purpose
To support the successful planning, coordination, and execution of projects within GIG Jordan, particularly in insurance operations and digital transformation initiatives. The Project Coordinator will ensure timely communication, accurate documentation, stakeholder engagement, and smooth delivery of project tasks.
Core Responsibilities (Summary)
• Coordinate and track digital transformation and automation initiatives across business and IT teams.
• Manage project schedules, resources, documentation, and stakeholder communications.
• Support requirements gathering, testing coordination, deployment readiness, and post-implementation follow-up.
• Facilitate cross-functional collaboration between underwriting, claims, IT, vendors, and operations.
Required Skills — Technical / Domain
Insurance domain knowledge: Basic understanding of insurance products (underwriting, claims, policy administration), regulatory/compliance considerations in Jordan/MENA.
Digital transformation fundamentals: Familiarity with Agile/Scrum, waterfall hybrid models, and rollout phases for enterprise digital projects.
Automation technologies: Awareness of RPA (Automation Anywhere), workflow, low-, and API-based integrations.
Requirements & testing support: Ability to assist in gap analysis, user stories, acceptance criteria, UAT coordination and bug tracking.
Tools proficiency: Smartsheet or equivalent scheduling tools, Jira, Confluence or SharePoint (documentation), Excel (data tracking), basic analytics tools for reporting.
Basic technical knowledge: Understanding of APIs, data flows, databases, and system integration concepts (not necessarily hands-on development).
Required Skills — Soft / Interpersonal
Strong communication: Clear written and verbal communication in English; Arabic fluency preferred for local stakeholder engagement.
Stakeholder management: Comfortable communicating with business owners, IT, vendors, and external partners to escalate issues and align priorities.
Organization & multitasking: Excellent time management, ability to coordinate simultaneous workstreams and manage dependencies.
Problem-solving & decision support: Proactive flagging of risks/issues and supporting root-cause analysis with recommended actions.
Attention to detail: Accurate documentation, meeting minutes, change logs, and traceability across requirements and deliverables.
Facilitation skills: Run meetings, workshops, demos, and training sessions; ability to prepare agendas and follow-up actions.
Presentation skills: Comfortable creating and delivering presentations for new product rules, process changes, or training.
Nice to Have Skills
Certifications (nice-to-have): CAPM or PMP (entry-level project management), Agile (Scrum Master or Agile Foundation), RPA vendor certifications, or ITIL foundation.
Industry and Company Knowledge
• Insurance basics: Understanding life, medical, and motor insurance products, policy lifecycle, claims process, and regulatory environment (Jordan Insurance Federation, Central Bank regulations).
• Digital transformation awareness: Knowledge of automation, portals, eCards, APIs, and electronic approvals—especially since GIG Jordan is moving toward digitalization.
• Compliance and documentation: Familiarity with governance, audit requirements, and documentation standards.
Range of Experience Level
Industry-Related Experience
• Insurance or Financial Services (even in support roles): Exposure to policy administration, claims, underwriting, customer service, or compliance.
• Digital transformation projects: Experience supporting automation, portals, or system enhancements (e.g., medical visit tracking portal, LIRIS, motor insurance issuance updates).
• Vendor coordination: Working with third parties (e.g., infrastructure teams) to resolve issues or deliver solutions.
Project & Coordination Background
• PMO or Project Support roles: Assisting with scheduling, follow-ups, documentation, and reporting.
• UAT or QA involvement: Helping prepare test cases and validating system changes before go-live.
• Process improvement or workflow mapping: Supporting efficiency initiatives or policy changes.
Technical & Analytical Exposure
• Comfort with tools: MS Project, project tracking software (Smartsheet).
• Basic IT understanding: Knowing how systems integrate, basics of APIs, and incident logging.
Soft Skills & Communication Experience
• Stakeholder interaction: Communicating with management, operations, IT, and vendors.
• Presentation and documentation: Creating clear reports and presentations for meetings or trainings.
• Multitasking: Handling several tasks across different projects.
Educational & Professional Background
• Bachelor’s degree: Business Administration, Insurance, Engineering, IT, or related fields.
• Certifications or training (if any): CAPM, PMP (foundation level), Agile basics, or insurance courses.
Pool of Experience
Education: Bachelor’s degree in Business Administration, IT, Computer Science, Engineering, Project Management, or related field.
Experience: 2–5 years in project coordination/management support — ideally in insurance, banking, or fintech; experience with digital transformation and automation projects strongly preferred.
Vendor & stakeholder exposure: Experience coordinating with third-party vendors, implementation partners, and internal IT teams.
Engagement Nature
Internal Engagement
• PMO and Project Managers – main reporting line; supports planning, scheduling, tracking, and documentation.
• Business Units (Underwriting, Claims, Operations, Sales) – gathers requirements, follows up on tasks, clarifies processes.
• IT and Digital Teams – coordinates testing (UAT), system updates, incident follow-ups, and integrations (e.g., LIRIS, medical portals).
• Management and Executives – prepares progress reports, presentations, and status updates.
External Engagement
• Vendors and service providers – coordinates with third parties for application issues or enhancements.
• Regulators and associations – occasionally supports tasks related to compliance with the Jordan Insurance Federation or Central Bank requirements.
Type of Engagement
• Collaborative – daily coordination, follow-ups, and task tracking with multiple teams.
• Detail-oriented – documenting decisions, meeting minutes, workflows, and test results.
• Supportive but proactive – not just administrative; contributes ideas, flags risks, and helps resolve bottlenecks.
• Customer-focused mindset – since GIG Jordan is investing in digitalization and service improvement, engagement often ties back to enhancing customer experience.
Nature of Work Rhythm
• Hybrid of desk work and meetings – emails, reports, system testing, plus regular follow-ups and stand-ups.
• Deadline-driven – project timelines, regulatory dates, and go-live schedules are critical.
• Dynamic and varied – work can shift quickly between documentation, testing, vendor follow-up, and stakeholder communication.
Duration
2–3 years
