Job Title: Project Coordinator – PMO Department
Reports to: Project Manager / PMO Director
Location: GIG Jordan – Amman, Jordan
Job Purpose
Support planning, coordination, and execution of projects at GIG Jordan, focusing on insurance operations and digital transformation initiatives. Ensure smooth delivery of project tasks, accurate documentation, stakeholder engagement, and timely communication.
Core Responsibilities
• Coordinate and track digital transformation and automation initiatives across business and IT teams.
• Manage project schedules, resources, documentation, and stakeholder communications.
• Support requirements gathering, UAT coordination, deployment readiness, and post-implementation follow-up.
• Facilitate cross-functional collaboration between underwriting, claims, IT, vendors, and operations.
• Maintain documentation, prepare reports, presentations, and track project progress.
Required Skills – Technical / Domain
• Basic insurance knowledge (underwriting, claims, policy administration).
• Familiarity with digital transformation fundamentals (Agile/Scrum, hybrid models).
• Awareness of automation technologies (RPA, workflow, APIs).
• Requirements & testing support (gap analysis, user stories, acceptance criteria, UAT).
• Tools proficiency: Smartsheet, MS Project, Jira, Confluence/SharePoint, Excel.
• Basic IT understanding: APIs, data flows, system integration concepts.
Required Skills – Soft / Interpersonal
• Strong communication in English (Arabic preferred for local engagement).
• Stakeholder management with business, IT, vendors, and external partners.
• Organization & multitasking; attention to detail.
• Problem-solving, facilitation, and presentation skills.
Nice to Have
• Certifications: CAPM, PMP (entry-level), Agile (Scrum Master/Foundation), RPA vendor certifications, ITIL foundation.
• Insurance courses or prior experience in financial services / insurance.
Experience & Education
• Education: Bachelor’s degree in IT, Computer Science, Engineering, Project Management, or related field.
• Experience: 2–5 years in project coordination/PMO support, ideally with digital transformation / automation projects.
• Vendor & stakeholder coordination experience is a plus.
Engagement & Work Environment
• Internal: PMO, Project Managers, Business Units, IT/Digital Teams, Management.
• External: Vendors, service providers, regulators.
• Nature of work: Hybrid (desk + meetings), deadline-driven, dynamic tasks across documentation, testing, and stakeholder coordination.
