Senior HR Officer
Position Overview
The Technical Writer is responsible for producing accurate, engaging, and cost-effective documentation that supports the use, understanding, and success of eSense’s products and services. This role involves drafting, editing, and managing technical content—including manuals, reports, and web content—while ensuring alignment with business goals, cost constraints, and user needs. The Technical Writer also collaborates across departments and incorporates client feedback to ensure documentation quality and relevance
Key Responsibilities
Documentation Creation & Management
- Create and maintain high-quality user manuals and documentation, managing the number of pages cost-effectively to reduce publishing costs.
- Select appropriate vendors for printing and publishing through cost-benefit analysis based on pricing structures and discount schemes.
- Write or draft technical reports, articles, and related materials derived from research, investigation, and analysis.
- Analyze user needs and adapt writing to serve various levels of technical proficiency.
- Develop and edit web content for Internet, Intranets, and Extranets.
- Prepare rough drafts and publication layouts for review with internal teams or clients.
- Create user manuals that are accurate, concise, and aligned with user workflows and business objectives.
- Index and cross-reference technical documents such as manuals and bulletins.
Graphics & Visual Content
- Draw, create, or select illustrations, work drawings, charts, and maps for inclusion in publications or visual displays.
- Adapt sketches and visual aids to meet publication or technical requirements.
- Arrange for production of photographs and graphics as needed to support documentation.
Client Feedback & Continuous Improvement
- Collect and review client feedback on user manuals and determine any additional data required to enhance existing materials.
- Conduct initial assessments of client input to evaluate relevance and determine necessary updates or revisions.
- Continuously refine content based on user interaction, feedback, and internal review.
Review & Editing
- Review and edit technical content for clarity, consistency, and accuracy.
- Standardize or revise material prepared by other writers or departments.
- Conduct frequent proofreading and editing of press releases or any deliverables issued outside of ESENSE.
- Support business units with proofreading and editing of documentation and communication materials.
Collaboration & Knowledge Sharing
- Conduct interviews with subject matter experts and study data to fully understand technical concepts or systems.
- Work closely with developers, engineers, analysts, and product teams to clarify complex topics and translate them into user-friendly content.
- Share knowledge and best practices openly with team members to enhance writing standards and consistency across documentation.
Qualifications
Educational:
- Bachelor’s degree in information systems, IT, or a related field.
- Proficiency in Arabic and English.
- Technical Writing certification preferred.
- Experience in digital transformation software is preferred.
Technical & Soft Skills
- Strong technical and business writing skills (English & Arabic).
- Expertise in Microsoft Office and documentation tools.
- Basic knowledge of SDLC and software development.
- Strong analytical thinking and problem-solving abilities.
- Excellent communication and collaboration skills.
- Ability to manage meetings and information effectively.
- Strong planning, organization, and information management skills.
- Ability to manage multiple projects and meet deadlines under tight schedules.
