Manager - Creative Design

Majid Al Futtaim • عمان, JO • 3w ago

Role Purpose

Lead the creative direction for our digital experience across platforms. As a Senior Creative Designer, you’ll own the development and execution of high-impact visual campaigns that elevate our brand and drive business goals. This role balances hands-on design with leadership, overseeing creative output across onsite, mobile, and campaign channels. You’ll mentor junior designers, embed brand identity, and ensure execution is aligned with both creative excellence and commercial impact.

Role Details – Key Responsibilities And Accountabilities

The Senior Creative Designer leads the end-to-end development of visual content across digital campaigns and onsite platforms. You’ll set the creative direction, guide execution from concept to delivery, and ensure high standards across all assets. Working closely with marketing, onsite, and performance teams, you’ll turn briefs into engaging visuals that drive results across desktop, mobile, and app. You’ll also oversee A/B testing and use performance data to refine creative output and maximize impact.

Own the full visual direction of all digital campaigns and onsite assets
Lead the conceptualization and design of homepage takeovers, landing pages, product spotlights, campaign kits, and seasonal visuals
Drive the creative process across channels (desktop, app, mobile) from brief to delivery
Guide the design team to ensure brand consistency, high quality, and responsiveness
Collaborate with marketing, onsite, CRM, and performance teams to ensure creative alignment and commercial relevance
Review and iterate on assets based on A/B testing, engagement data, and conversion metrics
Manage and mentor Associate Designers and freelance talent, enforcing clear quality and delivery standards
Maintain and evolve design systems and templates for scalability and efficiency
Act as brand guardian across ecommerce visual touchpoints

Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.

Definition of Success

Quality, originality, and consistency of visual output
Timely delivery of high-performing creative assets
Campaign performance uplift (CTR, Bounce Rate, CVR)
Strong brand compliance and clear visual identity across touchpoints
Team development and design process efficiency

Other Context (if Applicable)

Functional/Technical Competencies

Expert in Adobe Creative Suite (Photoshop, Illustrator, XD)
Strong in responsive and mobile-first design principles
Advanced understanding of campaign performance metrics and creative testing
Experience with CMS constraints and asset optimization
Familiarity with A/B testing tools and analytics dashboards
Comfortable using creative collaboration platforms (Figma, Trello, Notion)
Motion graphics or video capability is a strong advantage

Minimum Qualifications/education

Qualification, Experience & Skills:

Degree in Graphic Design, Digital Media, or equivalent creative discipline

Minimum Experience

6+ years of digital creative experience with 2+ years in a leadership or senior design role; ideally in ecommerce or consumer-facing brand environments

Skills

Strong creative vision with an eye for detail
Capable of balancing hands-on design with team leadership
Strong understanding of brand systems, user behavior, and commercial drivers
Fluent in English and Arabic (written and visual language)

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