We are "Ebel Group", a company specialized in building and managing food & beverage brands, based in Amman, Jordan.
Among the brands operated by Ebel Group:
- Mazmez: A fast-food restaurant located in the heart of Downtown Amman, offering fresh and relatable street-style meals.
- The Pastry (البيستري): A creative brand specializing in artisanal baked goods and innovative pastries.
- Looty: A gifting-focused brand that blends premium Western-style desserts with personalized, memorable gifting experiences.
We are looking for an Operations Supervisor to contribute on-site to the daily management of operations across branches and the central kitchen, ensuring the implementation of daily standards and reporting directly to the Operations Manager.
Detailed Responsibilities:- Ensure daily operations are executed properly, including preparation, delivery, cleaning, setup, and order handling.
- Monitor the performance of the operations team across branches, delivery, and the central kitchen.
- Ensure all daily operational instructions and health standards are strictly applied.
- Follow up on stock levels and report any shortages or missing items.
- Submit daily and weekly reports covering production, issues, and observations.
- Train new staff members on company policies and operational procedures.
- Respond immediately to any operational emergencies in branches or production areas.
Desired Skills for Operations Supervisor- Strong Operational Awareness
Ability to oversee daily workflows in kitchens, delivery, and front-of-house with attention to efficiency and quality.
- Leadership & Team Supervision
Can manage, motivate, and guide operational staff with confidence and fairness.
- Problem-Solving Under Pressure
Quick decision-making in handling operational disruptions or emergencies.
Ensures all hygiene, safety, and operational standards are met consistently.
Can clearly report to the Operations Manager and communicate instructions to teams.
Prioritizes tasks effectively, especially during peak service hours.
- Adaptability & Field Presence
Willingness to be present across multiple locations, especially in branches or the central kitchen.
- Reporting & Documentation
Ability to prepare accurate and timely daily/weekly operational reports.
Capable of onboarding and coaching new team members on SOPs and best practices.
Familiarity with tools like Google Sheets, POS systems, or task tracking apps (e.g. Notion) is a plus.
