Job Title: Front Office Supervisor
Department: Front Office
Location: Opal Hotel, Amman – Queen Alia Airport Road
Job Summary:
The Front Office Supervisor is responsible for overseeing daily front office operations, supervising the Guest Service team, and ensuring a seamless, professional guest experience in line with Opal Hotel's five-star standards.
Key Responsibilities:
- Supervise and support the Front Office team during shifts
- Ensure smooth check-in/check-out procedures and accurate guest information
- Handle escalated guest inquiries, requests, and complaints professionally
- Monitor daily front office operations and coordinate with other departments
- Train and guide Guest Service Agents on service standards and procedures
- Follow up on guest feedback to ensure satisfaction and service quality
- Assist in scheduling and workload distribution for the front office team
Requirements:
- Minimum 5 years of experience in the hospitality sector
- Minimum 5 years of experience working with Opera or Sky Horizon systems
- Prior supervisory experience is a plus
- Strong leadership and communication skills
- Flexibility to work rotating shifts
- Fluent in English and Arabic
- Presentable appearance and strong interpersonal skills
Interested candidate, kindly share the cv via WhatsApp [0790026777]
