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As industry leaders in global airport hospitality, you will work alongside colleagues from around the world, gaining truly international experience. You will contribute to delivering exceptional guest experiences across both our Airport Lounge and Transit Hotel operations.
Job Summary:
As a supervisor – Airport Lounge & Transit Hotel, you will oversee front-of-house operations across both environments, ensuring smooth service delivery, operational efficiency, and exceptional guest satisfaction. You will lead and support the Guest Service team, monitor service standards, and ensure a seamless guest journey from arrival to departure.
Key Responsibilities:
- Supervise daily front-of-house operations across both the Airport Lounge and Transit Hotel.
- Ensure smooth guest flow, including check-in, access control, and departure processes.
- Lead, coach, and support Guest Service Associates to deliver consistent service excellence.
- Handle guest complaints, special requests, and service recovery in a professional manner.
- Monitor and maintain service quality standards across both lounge and hotel areas.
- Coordinate with Housekeeping, Kitchen, Security, and other departments to ensure seamless operations.
- Manage shift handovers, task allocation, and staff scheduling.
- Monitor guest feedback and support continuous service improvements.
- Ensure accurate reporting, billing accuracy, and compliance with operational procedures.
- Maintain a professional, guest-focused, and high-performance team environment.
Qualifications & Skills:
- Diploma or Degree in Hospitality, Hotel Management, Tourism, or related field.
- Minimum 3–4 years of supervisory experience in hospitality, including hotel front office, airport lounge, or customer service operations.
- Experience in both hotel and lounge environments is an advantage.
- Strong leadership and people management skills.
- Excellent communication and guest-handling abilities.
- Experience in handling guest complaints and service recovery.
- Proficiency in Property Management Systems (PMS) and Microsoft Office.
- Ability to work in a fast-paced, multicultural airport environment.
- Strong problem-solving and decision-making skills.
- Fluent English communication skills; additional languages are an advantage.
- Professional appearance and strong customer-service mindset.
- Work Location: Airport
