Job Title: Guest Service Agent

Reporting to: Guest Service Manager

Job Type: Full Time

Contract Type: Unlimited Contract

Employment Type: Full-time

Location: Amman - Airport Street

Job Summary:

A Guest Service Agent is responsible for ensuring a positive and seamless experience for guests from arrival until departure. They act as the main point of contact for guests and provide exceptional customer service.

Job Duties and Responsibilities:

· Greeting and welcoming guests upon arrival with a warm and friendly demeanor.

· Assisting guests with check-in and check-out processes efficiently.

· Handling reservations, cancellations, and modifications to bookings.

· The main role is to receive the customers' feedback and make sure of their satisfaction.

· The flexibility to work in three different areas: SPA receptionist, Call center, and Restaurants.

· Providing information about hotel facilities, services, and local attractions.

· Addressing and resolving guest complaints or issues promptly and professionally.

· Maintaining accurate guest records and managing payments.

· Coordinating with housekeeping, maintenance, and other departments to meet guest needs.

· Ensuring the front desk area is tidy and presentable at all times.

· Upholding the hotel's standards and policies to deliver high-quality service.

· Supporting other front office team members as needed

Candidate Specifications:

· Bachelor's degree in business administration or any related field.

· Competent in understanding and communicating in English

· Flexibility and availability to work in 3 different shifts (A, Mid, and B Shift)

· Detailed knowledge of the fire, safety, and evacuation procedures of the hotel, and full awareness of the emergency equipment on the telephone switchboard.

· Has the skills of communication, Problem-Solving, Sales, and familiarity with hotel management software, and reservation systems such as Sky Horizon.

· Previous experience in customer service, hospitality, or front desk operations is preferred.

· Ability to multitask and handle stressful situations with composure.

· Strong problem-solving skills and attention to detail.

· Professional appearance and demeanor.

How to apply:

You can submit your CV via the following email (careers@opalhotelammn.com) or via WhatsApp Number (+962790026777).

Opal Hotel Amman - Official Page

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Guest Service Agent