**User Management Advisor**
Responsible for managing and growing a portfolio of VIP users across the Levant region, driving user engagement, satisfaction, retention, and long-term business growth.
*Key Responsibilities
- Manage a dedicated portfolio of VIP users and serve as their primary point of contact through official communication channels.
- Build and maintain strong relationships with VIP users by understanding their needs and providing personalized support.
- Analyze user behavior, recharge performance, and engagement trends using analytical tools to identify growth opportunities and support business decisions.
- Prepare regular reports and provide data-driven insights and recommendations.
- Collaborate with Product, Operations, Customer Support, and other internal teams to resolve user issues and improve the overall user experience.
- Execute user engagement and retention initiatives to increase loyalty and platform activity.
*Requirements
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 3+ years of experience in Account Management, Client Relationship Management, Customer Success, or VIP User Management, livestream industry.
- Strong proficiency in Microsoft Excel and data analysis.
- Working in different shifts.
- Excellent communication, relationship-building, and problem-solving skills.
- Fluent in Arabic and English (spoken and written).
- Ability to work in a fast-paced environment and manage multiple priorities.
