Regional Operations Support Specialist — Western Markets
Positioning
This role is mainly responsible for daily issue follow-up and service support for local users, hosts, and agencies in the Western Markets region (Europe & Americas Regional）, helping the regional team improve response efficiency, user experience, and local communication quality.
Job Responsibilities
- Respond to daily inquiries from users, hosts, and agencies, and follow up on issues related to platform rules, campaign rules, reward distribution, account issues, recharge/payment issues, and basic product usage.
- Support agency and BC recruitment, onboarding, livestream activation, and other resource expansion work.
- Assist with regional activities execution, including activities rule explanation, user/host registration support, reward progress follow-up, and collection of abnormal cases or feedback.
- Maintain basic communication relationships with local users, hosts, and agencies; regularly summarize common issues from local users and hosts; monitor changes in user/host sentiment and feedback; identify potential risks in a timely manner and report them to the manager.
- Complete other local customer service and operations support tasks assigned by the supervisor.
Requirements
- English can be used as a working language; Spanish language ability is a plus.
- Familiar with the languages, cultures, and user communication habits of the Western Markets region.
- Experience in customer service, user operations, community operations, live-streaming platforms, online entertainment, or internet products is preferred.
- Good communication skills and strong service awareness; able to maintain a positive communication attitude and user experience while adhering to platform rules.
- Strong sense of responsibility and attention to detail; able to record, report, and follow up on issue-handling progress in a timely manner.
- Basic proficiency in spreadsheets and office software; able to complete issue records, list organization, and simple data feedback.
- Able to handle multiple tasks at the same time and remain patient with repetitive and detail-oriented work.
Preferred Qualifications
- Familiar with live-streaming/social entertainment platforms.
- Experience communicating with hosts, agencies, or users.
- Understanding of user habits, online entertainment consumption behavior, or the live-streaming ecosystem in the Western Markets region.
