Company Description Edunation LTD is an EdTech company that develops an advanced virtual school environment in collaboration with experienced software engineers and educators. Built on a modular, scalable Learning Management System, the platform complies with global data protection standards and supports multiple curricula. Edunation connects physical and virtual classrooms to streamline all school and learning functions, ensuring education continuity in any situation. The company emphasizes rigorous research and development, credibility, and user experience over sheer client numbers or geographic expansion. Schools and academic institutions rely on Edunation for smooth platform implementation, structured training, and round-the-clock support for teachers, students, parents, and administrators.
Role Description The Customer Success Specialist is a full-time, on-site role based in Amman, focused on ensuring an excellent experience for schools and academic institutions using Edunation’s platform. This role involves guiding new customers through onboarding, training users on platform features, and providing proactive support to help them achieve their educational and operational goals. The specialist will monitor customer usage and feedback, identify improvement opportunities, and collaborate with internal teams to resolve issues and enhance the product. Daily responsibilities include responding to inquiries, troubleshooting problems, documenting recurring issues, and maintaining clear records of customer interactions. The role also requires building strong relationships with stakeholders, conducting regular check-ins, and contributing to best practices that improve customer satisfaction and retention.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Support, with a focus on building trust and long-term relationships.
- Ability to drive Customer Satisfaction by understanding user needs, managing expectations, and following up on outcomes.
- Excellent Communication skills, both written and verbal, in a professional and clear manner.
- Solid Analytical Skills to interpret usage data, identify trends, and propose actionable improvements.
- Prior experience in customer success, account management, or technical support, preferably in SaaS or EdTech environments.
- Comfort working closely with educators and school administrators and translating their requirements into platform solutions.
- Proficiency with CRM or ticketing systems and common office productivity tools.
- Bachelor’s degree in Business, Education, Information Technology, or a related field, or equivalent practical experience.
- Ability to work on-site in Amman and collaborate effectively with cross-functional teams.
