Company Description Trip Away is a travel services company specializing in simplifying all procedures related to tourism travel and student visas for studying abroad. The team supports clients in obtaining visas for Schengen countries, as well as Cyprus, Australia, the United States, Canada, New Zealand, and the United Kingdom. Trip Away helps travelers apply for various visa types, including tourism, medical treatment, transit, conferences, family visits, and business trips, either individually or as groups. Clients can submit online applications through the office, and the company also assists with re-submission for previously refused visa applications. Trip Away is dedicated to creating smooth travel experiences and memorable journeys for its customers.
Role Description The Ticketing Specialist will handle day-to-day ticketing operations, including issuing, modifying, and canceling flight reservations, and ensuring accurate fare calculations and compliance with airline rules. This full-time, on-site role based in Amman involves managing customer inquiries, providing travel options, and supporting visa-related travel arrangements in coordination with other internal teams. The Ticketing Specialist will process bookings through GDS or airline systems, maintain up-to-date records, and ensure all tickets and itineraries are delivered correctly and on time. The role also includes resolving ticketing and reservation issues, coordinating with airlines and partners, and contributing to sales targets through effective upselling and cross-selling of services.
Qualifications
- Strong ticketing and reservation skills, including experience with Ticket Sales and Reservations systems.
- Excellent Communication and Customer Service capabilities for handling client inquiries and resolving issues professionally.
- Proven Sales aptitude, with the ability to promote travel packages, additional services, and related products.
- Attention to detail and accuracy in data entry, fare construction, and itinerary management.
- Familiarity with airline booking platforms or GDS (e.g., Amadeus, Galileo, Sabre) is highly beneficial.
- Ability to work on-site in Amman, manage time effectively, and perform in a fast-paced environment.
- Basic proficiency in English and Arabic, with strong written and verbal communication skills.
- Previous experience in travel agencies, ticketing, or hospitality is an advantage; relevant diploma or degree in travel, tourism, or business is preferred.
