Job Title:
ERP Application Specialist
Reports To:
IT Director - Applications
Objective(s):
Responsible for supporting the end-to-end implementation of the ERP system across HCM, SCM, and Finance modules, serving as the primary liaison between the vendor team and business stakeholders. The role encompasses a thorough understanding of vendor-led system configurations, combined with ongoing technical and functional support to ensure seamless post-go-live operations. The job holder will integrate project management, business process analysis, user training, and system troubleshooting to drive operational continuity and system optimization.
Core Job Responsibilities:
Pre-Operational Phase (2026–2027):
- Lead ERP deployment.
- Analyze business processes and gather requirements from stakeholders.
- Understand the configurations done by the vendor (Finance, HR, and Supply Chain).
- Coordinate with cross-functional teams and vendors.
- Support the training of the end users as needed.
Post-Opening Phase (2027+)
- Managing any new change request.
- Provides a second line of support if super users are unable to resolve the issues.
- Troubleshoot and resolve ERP-related technical and functional issues.
- Monitor system performance and ensure data integrity.
- Lead the ERP upgrades, patches, and testing.
- Document support processes and maintain knowledge base articles.
- Conduct user training sessions and workshops.
- Create clear documentation for processes and workflows.
Key Competencies
Communication Skills: To coordinate with cross-functional teams and vendors.
ERP implementation: Experience in SAP, Oracle, or other similar ERP systems
Usage and integration of IT system: Experience connecting ERP with other 3rd party systems such as HIS, SIS, HR, or others.
Qualifications requirements:
- Bachelor’s degree in IT, Computer Science, Business, or related field.
- Minimum 3 years of ERP experience (SAP, Oracle, Microsoft Dynamics, or similar).
- Previous ERP implementation experience is preferable.
- Good project management skills and analytical skills.
- Excellent communication skills for both technical and non-technical audiences.
- Knowledge of data migration, system integration, and SQL/database management is a plus.
