Job Description
We are looking for a motivated and meticulous IT Operations Officer to join our team. This role is responsible for overseeing the daily operations of our IT Operatioin, ensuring all systems, and services function efficiently to support the company’s business objectives.
Responsibilities
Payment & Transaction Processing:
Closing and processing all payment transactions daily, starting at 12:30 AM.
Collecting and processing all Visa (Credit/Electron) and Mastercard incoming files.
Managing daily Cortex POS, ATM, and other system inserts.
Preparing and dispatching outgoing Visa and Mastercard files to the respective schemes.
Processing debit files, card files, and bank-specific payments.
Handling revolving credit card processing.
Reporting & Periodic Tasks
Generating daily sensitive reports for all banks.
Generating weekly files and reports as required.
Managing monthly cycle files for relevant banks.
Processing monthly (or as needed) E-FILES for Zain, Umniah, and Orange.
System Monitoring & Support
Monitoring all JONET member interfaces and transactions to ensure stability.
Ensuring all system levels operate smoothly and without interruption.
Following up on any detected issues regarding interfaces or transaction flows.
Capturing and analyzing system logs when technical issues arise.
Opening and updating support tickets via the Helix system.
Monitoring ATM driving services to ensure system stability and performance.
Qualifications
A Bachelor’s degree in IT, or a closely related technical field.
