Operations Manager

EFS Facilities Services Group (EFS) • Full-time • عمان, JO • 13h ago

Job Description:

At EFS Facilities Services, we are looking for a highly driven and experienced Operations Manager to lead large-scale operational activities, ensure service excellence, optimize resources, and drive operational efficiency across our projects. This role is critical in delivering contractual commitments, achieving business objectives, maintaining compliance standards, and leading high-performing operational teams within dynamic service environments

.
🔍 Role Overvi

ewThe Operations Manager will be responsible for overseeing end-to-end project operations, ensuring the effective deployment of resources, workforce productivity, service quality, and compliance with contractual obligations. The role requires a strong operational leader who can manage multiple stakeholders, drive continuous improvement initiatives, maintain financial performance, and ensure achievement of key performance indicators (KPIs) across operation

s.
🧩 Key Responsibilit

iesLead and manage daily operational activities to ensure service delivery aligns with contractual requirements and client expectati
onsDevelop and implement operational strategies to enhance productivity, efficiency, and service quality across proje
ctsMonitor and drive achievement of contractual KPIs, service level agreements (SLAs), and operational performance targ
etsOptimize workforce planning, resource allocation, and deployment strategies to maximize operational effectiven
essManage operational budgets, cost controls, forecasting, and financial performance to ensure profitability and resource optimizat
ionEnsure compliance with company policies, regulatory requirements, health, safety, environmental, and quality standa
rdsBuild and maintain strong relationships with clients, stakeholders, government authorities, and internal departme
ntsLead, coach, and develop operational teams, supervisors, and site management personnel to achieve high-performance standa
rdsIdentify operational risks, implement mitigation measures, and effectively manage crisis situations and business continuity requireme
ntsDrive continuous improvement initiatives, process enhancements, and innovation to improve operational performance and customer satisfact
ionPrepare operational reports, performance dashboards, management reviews, and strategic recommendations for senior leaders
hipSupport project mobilization, transitions, contract renewals, and business growth initiatives as requi

red
✅ What We’re Looking

For8–12 years of operations management experience, preferably within waste management, facilities management, logistics, municipal services, environmental services, or large-scale field operat
ionsProven experience managing large operational teams, multi-site operations, and complex service delivery environm
entsStrong expertise in operational strategy, KPI management, workforce planning, budgeting, and resource optimiza
tionDemonstrated ability to manage client relationships, stakeholder expectations, and contractual obligat
ionsStrong knowledge of operational compliance, quality standards, health & safety requirements, and regulatory framew
orksExcellent leadership, decision-making, problem-solving, and crisis management capabili
tiesStrong analytical skills with the ability to interpret operational data and drive performance improvem
entsExcellent communication, negotiation, and stakeholder management sk
illsAbility to work effectively in fast-paced, dynamic, and results-driven environm

ents
🎓 Educational Qualifica

tionsBachelor’s degree in Operations Management, Engineering, Business Administration, Environmental Management, or a related
fieldProfessional certifications in Operations Management, Project Management, Lean Six Sigma, Quality Management, or related disciplines will be an added adva

ntage
🌍 Why Join EFS Facilities Ser