Job Summary
The Service Center Assistant supports the daily operations of the service center, particularly in coordinating spare parts activities, assisting technicians, monitoring inventory, and ensuring the availability of required parts for maintenance and repair operations.
Spare Parts Coordination
- Coordinate with technicians to identify required spare parts for repair and maintenance activities.
- Follow up on spare parts requests and ensure timely availability.
- Assist in ordering spare parts from approved suppliers when needed.
- Ensure spare parts requests are processed accurately and on time.
Inventory Support
- Assist in monitoring spare parts inventory levels and report shortages.
- Support the receiving, inspection, and proper storage of spare parts.
- Maintain accurate records of spare parts transactions in the inventory system.
- Assist in conducting periodic inventory checks.
Service Center Operations
- Support the daily operations of the service center.
- Coordinate with technicians to ensure smooth workflow of maintenance activities.
- Assist in reviewing service reports and documentation.
Warranty And Documentation
- Assist in reviewing warranty claims and related documentation.
- Collect supporting documents such as invoices, photos, and technical reports.
Customer Service Support
- Support the team in addressing customer inquiries related to repairs and spare parts.
- Assist in resolving basic service-related issues.
Reporting
- Prepare basic operational reports related to spare parts usage and service activities.
- Support management by providing updates on spare parts availability and service progress.
Qualifications
- Bachelor’s degree in Electrical Engineering, Electronics Engineering, or a related field.
- 8–10 years of relevant experience in service center operations, spare parts management, or maintenance operations.
