Company Description Guarantee Travel Group is a leading travel management company based in Amman, Jordan, providing corporate travel, MICE, event production, leisure travel, visa assistance, and medical tourism services. Over nearly two decades, the company has built strong relationships with international corporations and government entities, earning a reputation for trusted, high-quality travel solutions and event management. Its growth from modest beginnings reflects a commitment to professional service, international partnerships, and specialized offerings such as medical tourism. Guarantee Travel Group emphasizes passion, dedication, and expertise in planning travel and organizing corporate events, focusing on exceptional outcomes and long-term client partnerships.
Role Description The Reservation role is a full-time, on-site position based in Amman. The role involves managing travel bookings, preparing and confirming reservations for corporate, leisure, and medical tourism clients, and ensuring accuracy in itineraries, fares, and documentation. The Reservation team member will respond to inquiries, provide travel options and recommendations, and handle changes, cancellations, and special requests in a timely manner. Daily responsibilities include coordinating with internal departments and external partners, maintaining up-to-date records in reservation systems, and supporting sales and account teams with booking-related information. The role also contributes to delivering high-quality customer service and supporting continuous improvement in reservation processes.
Qualifications
- Candidates should possess strong Reservations skills, including experience with booking systems and itinerary management.
- Candidates should possess excellent Communication skills for interacting with clients, partners, and internal teams.
- Candidates should possess solid Customer Service capabilities to handle inquiries, resolve issues, and ensure client satisfaction.
- Candidates should possess basic Sales skills to support upselling of services and conversion of inquiries into confirmed bookings.
- Candidates should possess Training abilities or a willingness to learn and share best practices with colleagues.
- Additional qualifications: attention to detail, ability to work under time pressure, proficiency in relevant office software, and strong organizational skills.
- Prior experience in travel management, hospitality, or a related field and knowledge of global destinations and travel regulations are beneficial.
- Fluency in English and Arabic, and a relevant diploma or degree in tourism, business, or a related discipline is preferred.
