Job Title: Front Office Agent
Department: Front Office
Location: Opal Hotel, Amman – Queen Alia Airport Road
Job Summary:
The Front Office Agent is responsible for providing a warm, professional, and efficient check-in/check-out experience for guests, handling inquiries and requests in line with Opal Hotel's five-star service standards.
Key Responsibilities:
- Welcome guests and manage check-in/check-out procedures accurately and efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process reservations, payments, and billing accurately
- Communicate with other departments to fulfill guest needs
- Maintain up-to-date knowledge of hotel services, facilities, and promotions
- Follow up on guest feedback to ensure satisfaction
- Maintain accurate guest records and handle sensitive information confidentially
- Work according to the assigned shift schedule
Requirements:
- Minimum 1-2 years of experience in a Front Office role within the hospitality sector
- Strong communication and interpersonal skills
- Fast learner with the ability to adapt quickly
- Flexibility to work rotating shifts
- Fluent in English and Arabic
- Presentable appearance and professional demeanor
- Familiarity with hotel PMS systems (e.g., Opera, Sky Horizon)
Interested candidate, kindly share the cv via WhatsApp [0790026777]
