Company Description Opal Hotel Amman is a distinguished 4-star property located on Airport Road, offering convenient access to the Seventh Circle, Queen Alia International Airport, and the bustling downtown markets. The hotel is built on approximately 15,000 square meters, providing spacious surroundings, landscaped grounds, and ample parking for guests and visitors. Nestled within lush gardens and natural scenery, Opal Hotel offers a tranquil retreat that emphasizes comfort, happiness, and serenity. Guests enjoy relaxing views of nearby parks, creating an inviting environment for both leisure and business stays.
Role Description The Front Office Agent is a full-time, on-site role based at Opal Hotel Amman. This position is responsible for welcoming guests, handling check-in and check-out procedures, and managing front desk operations in a professional and efficient manner. Daily tasks include responding to guest inquiries, answering phone calls, coordinating with other departments, and ensuring accurate room assignments and billing. The Front Office Agent supports a smooth arrival and departure experience, addresses guest concerns, and promotes hotel services to enhance guest satisfaction. The role requires consistent adherence to hotel policies, a polished professional appearance, and a focus on delivering courteous, timely service.
Qualifications
- Strong front office and receptionist duties skills, including handling reservations and managing guest accounts.
- Proficiency in check-in and check-out procedures, with attention to accuracy and efficiency.
- Demonstrated customer service skills, with the ability to handle inquiries, requests, and complaints respectfully and effectively.
- Clear and professional communication skills, both verbal and written, in English; additional languages are an advantage.
- Previous experience in hotel front office or hospitality roles is preferred.
- Familiarity with hotel property management systems and basic computer applications.
- Ability to work flexible shifts, including evenings, weekends, and holidays as required.
- Strong organizational skills, reliability, and attention to detail in a fast-paced environment.
- High school diploma or equivalent required; hospitality or tourism-related education is a plus.
