Qualifications & Experience:
- Bachelor’s degree in Tourism & Travel Management, Hotel Management, Business Administration, Languages, or a related field.
- Relevant training and practical experience in airline reservation systems (GDS) such as Amadeus, Galileo, or Sabre is mandatory.
- Previous experience in outbound tourism and airline ticketing is preferred.
Technical Skills:
- Languages: Good command of the English language, both written and spoken. Knowledge of a second language such as French, German, or Spanish is considered an advantage.
- GDS & Reservation Systems: Good knowledge of airline reservation, ticketing, rebooking, cancellations, refunds, and fare rules using GDS systems.
- Travel Platforms: Good knowledge of B2B hotel booking platforms and other travel-related systems and platforms.
- Microsoft Office: Good command of Microsoft Office, particularly Excel and Outlook, for data management and professional correspondence.
Key Responsibilities:
- Handle airline reservations, ticket issuance, rebooking, cancellations, and refunds.
- Prepare and issue airline tickets according to clients’ travel requirements and applicable fare rules.
- Provide customers with suitable flight options based on their travel dates, preferences, and budget.
- Prepare and arrange outbound travel packages, including flights, hotels, transfers, tours, and other travel services.
- Design and prepare complete travel itineraries according to customer requirements and budget.
- Communicate with airlines, hotels, suppliers, and B2B travel partners to arrange and confirm travel services.
- Provide accurate information regarding travel requirements, visa requirements, baggage allowances, flight schedules, and travel regulations.
- Follow up on reservations and ensure all travel arrangements are confirmed and properly documented.
- Maintain accurate records of bookings, tickets, payments, and customer information.
- Handle customer inquiries and complaints professionally and provide effective solutions.
- Promote the company’s outbound tourism products and travel services and contribute to achieving sales targets.
Personal & Professional Skills:
- Excellent communication and customer service skills.
- Strong sales, negotiation, and persuasion skills.
- Ability to work under pressure and meet deadlines.
- Attention to detail and accuracy, particularly when handling ticketing and reservations.
- Good geographical knowledge of international destinations, time zones, and travel seasons.
- Ability to work independently and as part of a team.
- Professional appearance and positive attitude.
How to Apply:
Please send your CV to: hr@refadah.com
