Qualifications & Experience:

Bachelor’s degree in Tourism & Travel Management, Hotel Management, Business Administration, Languages, or a related field.
Relevant training and practical experience in airline reservation systems (GDS) such as Amadeus, Galileo, or Sabre is mandatory.
Previous experience in outbound tourism and airline ticketing is preferred.

Technical Skills:

Languages: Good command of the English language, both written and spoken. Knowledge of a second language such as French, German, or Spanish is considered an advantage.
GDS & Reservation Systems: Good knowledge of airline reservation, ticketing, rebooking, cancellations, refunds, and fare rules using GDS systems.
Travel Platforms: Good knowledge of B2B hotel booking platforms and other travel-related systems and platforms.
Microsoft Office: Good command of Microsoft Office, particularly Excel and Outlook, for data management and professional correspondence.

Key Responsibilities:

Handle airline reservations, ticket issuance, rebooking, cancellations, and refunds.
Prepare and issue airline tickets according to clients’ travel requirements and applicable fare rules.
Provide customers with suitable flight options based on their travel dates, preferences, and budget.
Prepare and arrange outbound travel packages, including flights, hotels, transfers, tours, and other travel services.
Design and prepare complete travel itineraries according to customer requirements and budget.
Communicate with airlines, hotels, suppliers, and B2B travel partners to arrange and confirm travel services.
Provide accurate information regarding travel requirements, visa requirements, baggage allowances, flight schedules, and travel regulations.
Follow up on reservations and ensure all travel arrangements are confirmed and properly documented.
Maintain accurate records of bookings, tickets, payments, and customer information.
Handle customer inquiries and complaints professionally and provide effective solutions.
Promote the company’s outbound tourism products and travel services and contribute to achieving sales targets.

Personal & Professional Skills:

Excellent communication and customer service skills.
Strong sales, negotiation, and persuasion skills.
Ability to work under pressure and meet deadlines.
Attention to detail and accuracy, particularly when handling ticketing and reservations.
Good geographical knowledge of international destinations, time zones, and travel seasons.
Ability to work independently and as part of a team.
Professional appearance and positive attitude.

How to Apply:

Please send your CV to: hr@refadah.com

Refadah Travel & Tourism

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