Job Purpose:
The Shop Manager is responsible for supervising store operations to ensure
exceptional customer service, maximize sales, and profitability in line with
company objectives. He/she manages inventory, maintenance, and ensures the shop's external appearance meets brand standards.
Key Responsibilities:
- Monitor market trends, customer needs, and competitor activity.
- Drive sales performance through daily, weekly, and hourly analysis.
- Manage stock, inventory movements, shrinkage, and replenishment.
- Ensure compliance with local regulations, licenses, and documentation.
- Prepare schedules aligned with sales targets and operational needs.
- Oversee store image, cleanliness, maintenance, and visual standards.
- Manage budget, control costs, and report on KPIs and performance metrics.
- Recruit, train, motivate, and develop the team to maximize potential.
- Lead daily team briefings and foster engagement.
Behavioral Competencies:
- Strong business acumen and commercial mindset
- Customer-centric approach
- High-quality decision-making
- Results-driven and resilient
- Talent development focus
- Inclusive leadership mindset
Language & Technical Skills:
Language Proficiency:
- Fluency in English is required.
Technical Skills:
- Proficiency in MS Office.
Specific Skills:
- Active participation in at least one sporting activity.
- Deep knowledge of sporting events and collective games.
- Project-oriented mindset with strong collaboration and empathy.
- Athletic ambassadorship, enthusiasm, entrepreneurship, and sense of responsibility.
Education:
- Bachelor’s degree in a related field.
Experience:
- 4–6 years of experience in Retail or a similar role.
- Minimum 2 years of managerial experience.
