Job Purpose:To oversee the daily operations of the gifts store, ensuring exceptional customer service, effective staff supervision, achievement of sales targets, and proper management of inventory and store appearance. The Store Manager ensures the store delivers a memorable shopping experience aligned with the company’s standards and brand image.
Key Responsibilities:1. Sales & Customer Service
- Achieve monthly and annual sales targets.
- Lead the team to deliver excellent customer service and ensure high levels of customer satisfaction.
- Handle customer inquiries, complaints, and feedback in a professional manner.
- Promote key products, new arrivals, and seasonal campaigns to drive sales.
2. Store Operations
- Oversee daily store operations, including opening, closing, cash handling, and visual merchandising.
- Ensure the store is clean, well-organized, and stocked at all times.
- Implement and monitor company policies, operational procedures, and safety standards.
- Maintain proper record-keeping, reports, and documentation as required.
3. Team Management
- Recruit, train, motivate, and supervise store staff.
- Schedule shifts and manage team performance to ensure productivity and efficiency.
- Conduct regular team meetings and performance evaluations.
- Foster a positive and customer-focused work environment.
4. Inventory & Stock Control
- Monitor stock levels and coordinate with the purchasing team for replenishment.
- Oversee stock receiving, transfers, and returns.
- Conduct regular stock counts and ensure accuracy in the inventory system.
5. Visual Merchandising & Store Image
- Ensure displays are attractive and follow company guidelines.
- Coordinate seasonal decorations and product arrangements to enhance the customer experience.
6. Reporting & Analysis
- Prepare daily, weekly, and monthly sales and performance reports.
- Analyze sales trends and suggest improvements or promotions to increase sales.
Qualifications & Requirements:- Bachelor’s degree in business administration, Marketing, or a related field (preferred).
- Minimum 3–5 years of experience in retail management, preferably in gifts, lifestyle, or accessories.
- Strong leadership, communication, and organizational skills.
- Excellent sales and customer service abilities.
- Proficiency in MS Office and POS systems.
- Flexible to work on weekends, holidays, and shifts.
