Operations Manager - Marketing

Antal International • Full-time • عمان, JO • 1w ago

Job: Operations Manager - Marketing

Location: Amman - Jordan

Industry: Marketing & PR

Key Responsibilities

Own the agencys P&L, managing budgets, forecasts, and reporting to ensure profitability and sustainable growth.
Develop and execute strategies to expand revenue through upselling, new client acquisition, and entry into new markets and service verticals.
Oversee day-to-day operations (Finance, Client Services, Business Development), streamlining processes to increase efficiency, scalability, and delivery quality.
Lead, mentor, and inspire cross-functional teams (creative, accounts, media, finance, etc.), fostering a culture of accountability, collaboration, and innovation.
Represent the agency externally with clients, vendors, partners, and industry stakeholders to enhance visibility and brand reputation
Build and strengthen relationships with clients, vendors, and partners to drive satisfaction, retention, and long-term collaboration.
Partner with the CEO to define organizational direction, translating high-level goals into actionable strategies and measurable results.
Drive expansion initiatives, positioning the agency for entry into new markets.
Collaborate with creative leadership to ensure the agency delivers work that is not only commercially effective but also creatively outstanding.
Set and track KPIs in collaboration with HR across departments to ensure performance aligns with strategic objectives and client expectations.
Monitor industry trends to anticipate client needs, identify market opportunities, and position the agency as a thought leader.
Champion innovation by encouraging adoption of new tools, platforms, and technologies to keep the agency competitive and future ready.

Qualifications

Proven experience in a senior leadership role within a marketing or advertising agency, with direct P&L responsibility.
Strong track record in business growth, client leadership, and operational management.
Ability to balance commercial performance with creative excellence.
Exceptional leadership skills with the ability to inspire, mentor, and build high-performing teams.
Strategic thinker with hands-on execution capabilities.
Excellent relationship-building and negotiation skills with C-level clients and partners.