The Function Purpose
Manage and execute the creation, modification, and development of procedures, policies, forms, committees, authority matrix, and service level agreements (SLAs) requests from the bank departments and subsidiaries, conduct meetings with the concerned employees, conduct the needed research and analysis based on actual workflows.
Main Responsibilities
- Receive and implement requests for the creation, modification, or development of procedures, policies, forms, committees, authorities, or service level agreements.
- Ensure circulation of all procedures, policies, forms, SLAs, committees and authority matrix for approval cycles.
- Ensure comprehensiveness and inclusion of bank policies and procedures.
- Update and develop procedures, forms, and the procedures website by providing necessary modifications that aim to improve the work environment, increase productivity, and enhance the accuracy and speed of completed tasks.
- Ensure review of all bank documents periodically and enhance the quality of procedures and documents.
- Work closely with cross function teams to ensure that all policies and procedures are up to date.
- Receive the new policies requests / amendments requests and circulate them for review and approval for the concerned departments and the board members.
- Ensure that policies, procedures, and any relevant amendments adhere to legal, risk, compliance and regulatory requirements.
- Maintain a centralized source of documentation for all organizational policies and procedures, SLAs, Authorities Matrix, on the bank portal “IGRAFIX.”
Background
- Bachelor’s degree.
- (2+) years of relevant experience.
