Job description:
Purpose of the Job
The CRM Specialist will play a key role in commercial structure maintenance through CRM system governance of the customer journey, including providing technical support in Salesforce to implement and manage system changes effectively.
Job Description
- Support backend changes in Salesforce, including configuration, customization, and system updates.
- Ensure accuracy and compliance in applying backend modifications.
- Promptly action requests in the ticketing system to meet SLAs.
- Maintain operational efficiency and support high-quality service delivery.
- Maintain data integrity through mapping and cleansing activities.
- Enhance data quality by removing duplicates, outdated, or inaccurate records.
Align data with business processes and enforce data governance standards.
Job Requirements - Experience and Education
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- Bachelor’s degree in any related field
- Possession of a “Salesforce Certified Platform Developer I” is required
- Up to 3 years of relevant professional experience preferred
- Minimum of 1 year of experience in Salesforce technical support/development
- Strong analytical skills with the ability to interpret data effectively
- Excellent written and verbal communication skills
- Customer-focused mindset with keen attention to detail
- Experience in report writing is desirable
- Ability to collaborate across functions on a global scale
- Proficiency in English required
Leadership Behaviors Building Outstanding Teams Collaborate & break silos Execution & Accountability External focus Growth mindset Inclusion Innovation Setting a clear direction Simplification Skills Active Listening Communication Skills Customer Centric Negotiation Skills Problem Solving Team Collaboration Time Management
Profile description:
Aramex International L. L. C.
