Join Orange Jordan Family , Where Caring, Responsibility & Boldness drive growth, innovation & collaboration!
Be part of a team that's shaping the future.
We are committed to offering the best to our customers, colleagues & stakeholders.
We keep our promises, act responsibly and speak the truth.
We are ambitious and determined and take the initiative to seize opportunities.
#Lifeatorange #Orangeishere #careersinjordan #nowhiring #jobopening #technology #boostyourcareer
Key Accountabilities :
- To achieve sales targets for product and service lines.
- Handle & interact with customers in a professional manner, respecting the company’s policies & procedures, and maintaining shop KPI’s (waiting time, sales achievements, mystery shopping,…).
- Resolve all issues related to after-sales, i.e., receiving and sending handsets from/to repair centers in coordination with the Back Office team.
- Retain customers through handling subscription cancellation (upon customer's request) in courtesy and by reporting it to the specialized team. Accurate cash handling, data entry, and complying with company selling procedures and policies.
- Maintain up-to-date knowledge of the latest promotions, services, products, and developments by benefiting from all info channels such as (ozone, help desk, and sales academy).
- Conform to all confidential information pertaining to the company or individual customers and not to disclose or reveal any of the information to unauthorized persons or agencies.
- Comply to customer contracts, filling standards, and rules.
- Inform direct management of any mistake, either human, financial, or system mistakes on the spot.
- Provide constant and reliable feedback to the Supervisor/Manager on issues related to company products, services, market-related, or any issue that can affect the business (network problem, system's failure/outage…etc).
- Provide daily financial and system reports and mistakes to the shop manager.
- Utilize the TCRM system to log all cases that were not solved in the shop, and communicate with the concerned stakeholder when needed.
- Take full responsibility of the customer visiting the concerned shop by not transferring him/her to any other shop without direct management approval.
- Participate in the company's business activities as requested by the Manager.
Education & Experience :
- Bachelor's degree in Marketing, Accounting, or Business Administration.
- 0-1 year of experience in the related field.
