About Us
Premier Business Solutions (PBS) is a leading outsourcing and consulting firm specializing in operational support for U.S.-based mortgage, financial, and real estate companies. Established in 2015 in collaboration with Premier Lending, PBS was founded to provide cost-effective, high-quality talent to help businesses scale efficiently while maintaining operational excellence. We offer expertise in mortgage processing, accounting, HR, compliance, IT support, and other back-office functions, enabling our clients to optimize their workflow and reduce costs.
Our team consists of highly skilled professionals based in Jordan, trained to meet U.S. industry standards and deliver exceptional service. As we expand our client base, we are seeking top-tier talent to join our growing team and support our mission of bridging global expertise with U.S. business needs.
Job Summary
The Human Resources Lead is responsible for assisting with the day-to-day functions of ‘People Operations’ (onboarding, recruiting, benefits administration, payroll-related activities), as well as ensuring organizational policies and procedures are understood and followed. As an integral piece of the Human Resources team, the HR Lead is the gatekeeper to ensure all employment data is accurate as well as being the "face" of the Company to candidates, new hires, and employees. The Human Resources Lead will be the champion of corporate values, creating an enhanced personal onboarding experience for Premier team members, with the focus of increasing new team member engagement and early retention. The ultimate goal is to organize our people initiatives, providing great internal customer support, and driving Human Resources functional excellence and process improvement.
Key Responsibilities
- Recruitment & Onboarding: Support full-cycle hiring processes including forecasting, preparing offer letters, background checks, I-9s, and ensuring smooth onboarding.
- Employee Onboarding Experience: Coordinate and communicate onboarding plans, benefits enrollment, licensing, and first-week expectations. Serve as the main contact during the first 30 days.
- General HR Support: Execute functions across onboarding/offboarding, compliance, benefits, employee relations, and performance management.
- HR Point of Contact: Act as a liaison between employees and internal departments, addressing inquiries and supporting a positive employee experience.
- Records Management: Maintain and safeguard personnel records with strict confidentiality and accuracy.
- Compliance & Training: Ensure compliance with internal policies and external regulations, manage training completion, and coordinate with external partners.
- Performance & Employee Relations: Support managers in performance development, coaching, and resolving employee-related concerns.
- Offboarding: Handle exit processes including final paychecks, surveys, HRIS updates, and IT coordination.
- HRIS & Benefits: Administer HRIS systems, troubleshoot issues, and assist with benefits and 401(k) queries.
- Project Ownership: Lead or contribute to process improvement initiatives and special HR projects.
- Administrative Support: Manage employment verifications (VOEs), workplace postings, leave tracking, and other compliance-related tasks.
Qualifications
- Between 2-4 years of Human Resources experience.
- Minimum of a Bachelor’s degree in Human Resources Management, Business Administration, Communications or a relevant field, with a preferred Master’s degree in Human Resource Management, or Business Administration
- Preferred PHR, SPHR, SHRM-CP or other HR certification
- Sound knowledge/understanding of various HR functions including but not limited to: Employee Relations, Recruiting, Compensation, Performance & Talent Management, Training & Development, Policy Management, Legal/Compliance, etc.
- Experience working in multi-cultural environments
- Experience with HRIS and MS Office systems, specifically the ability to navigate databases such as MS Excel, and/or project management systems
MUST-HAVES : To be successful in this role, candidates must meet the following requirements:
- Work Location: Ability to work from the Amman office (between 7th and 8th Circle) Monday to Friday.
- Working Hours: From 3:30 PM to 12:30 AM (Amman Time), aligned with U.S. EST working hours.
- Punctuality & Attendance: Consistently maintain strong office presence and demonstrate exceptional punctuality.
- Adaptability: Comfortable working in a fast-paced, U.S.-style professional environment with cross-border collaboration.
- Attention to Detail: Able to manage employee documentation, onboarding records, and compliance paperwork with a high level of accuracy.
- Communication: Fluency in English is required; strong written and verbal communication is essential for corresponding with both U.S. and Jordan-based staff.
- Responsiveness: Handle employee inquiries promptly and professionally, across time zones and departments.
- Discretion & Confidentiality: Demonstrate maturity and professionalism in handling sensitive HR matters, including performance issues, disciplinary actions, and exit procedures.
- Tech Savviness: Proficient in using HRIS platforms, Microsoft Excel, Teams, Outlook, and project management tools.
- Initiative: Proactive in identifying process improvements, tracking HR deliverables, and supporting special projects.
- Compliance Awareness: Understanding of Jordanian labor laws and willingness to stay up to date on HR-related legal compliance both locally and for U.S.-based operations.
WORKING HOURS
- On-site position in Amman, Monday to Friday, from 3:30 PM to 12:30 AM (Amman Time).
WHY JOIN US?
- Opportunity to work with a fast-growing mortgage lender in the US.
- Dynamic and supportive team environment.
- Professional growth and development opportunities.
- Competitive compensation and benefits.
APPLY NOW!
If you're passionate about HR, mortgages, and helping people, we’d love to hear from you! Premier Business Solutions is an equal-opportunity employer and welcomes applications from all qualified individuals.
