Do you want to make a difference in people's lives?
We are seeking a proactive and results-oriented
Brand Reputation & Operations Associate to strengthen our company’s presence across digital platforms while driving operational support that enhances internal performance. This role involves monitoring and enhancing brand reputation, resolving escalations, managing platform visibility, and supporting day-to-day operations that impact client experience and business
continuity.
Who We Are
WUDUH is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence.
Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact,
WUDUH is where you can grow and succeed.
Key Responsibilities
Brand Reputation Support
- Monitor and respond to reviews and feedback across platforms such as BBB, Trustpilot, Google My Business, and BirdEye.
- Collaborate with internal teams to address public complaints or brand risks, ensuring timely and strategic resolution.
- Support the development of content and responses that reinforce brand credibility and professionalism.
- Track reputation KPIs including sentiment trends, response time, and ratings performance; provide regular reports with insights.
Operational Support
- Coordinate with internal departments (e.g., compliance, customer success, legal) to align responses and action plans.
- Support project management tasks, ensuring deliverables are completed on time and in line with brand expectations.
- Document workflows and recommend improvements for reputation-related processes and communication flows.
- Assist in escalated client concerns or feedback that requires cross-departmental handling.
Qualifications
- 3+ years of experience in brand reputation, communications, or operations.
- Strong understanding of public platforms (BBB, Trustpilot, GMB, etc.) and how brand perception is shaped online.
- Excellent writing, communication, and critical thinking skills.
- Highly organized with the ability to manage competing priorities across departments.
Preferred Experience
- Experience in reputation or brand management within consumer services, legal, financial, or hospitality sectors.
- Familiarity with online review management tools and customer feedback systems.
- Ability to work with confidential and sensitive information discreetly and professionally.
What We Offer
- Comprehensive health insurance
- Competitive compensation package
- Prime central location
- Discounts on food, beverages, and wellness services
- Continuous learning and development opportunities
- A dynamic, inclusive, and supportive work environment
- A workplace led by Gen Z and Millennials
Employment Type
Working Days
- 48 hours a week: Monday to Friday
Ready to make your mark?
Apply now for a career that merges your talents with innovation. At
WUDUH, your journey to a fulfilling career is just a click away!
Learn more at
wuduh.zenats.com
Eligibility is limited to Jordanian nationals and individuals born to Jordanian mothers.
Stay connected
We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at WUDUH.
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