Position Summary: The Administrative Assistant plays a crucial role in ensuring seamless communication and coordination between customers and departments, as well as among internal teams. This position demands exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Act as a point of contact for customers, managing inquiries, scheduling appointments, and ensuring all information is accurately relayed to relevant departments.
- Act as a liaison between departments, facilitating clear and timely communication to support smooth operations and resolve issues efficiently.
- Review service tickets and purchase orders with a meticulous eye to ensure accuracy and adherence to company standards.
- Maintain workflow continuity by tracking ongoing tasks and proactively addressing any issues that arise.
- Draft, edit, and proofread internal and external communications to uphold a professional tone and accurate messaging.
- Prioritize and complete tasks independently, demonstrating strong problem-solving skills and a proactive approach to challenges.
- Remain calm and professional when addressing customer concerns or collaborating with colleagues to find effective solutions.
Skills & Qualifications
- Proven experience in coordinating activities and ensuring accuracy across multiple functions.
- Strong organizational and communication skills, with the ability to engage effectively via phone and email.
- Detail-oriented and able to handle multiple tasks simultaneously, meeting deadlines consistently.
- Adaptable team player with a collaborative mindset and a positive, solutions-focused attitude.
- Proficiency in standard office software (Microsoft Excel) and digital communication tools.
Education/Experience
- High school diploma or equivalent required.
- Previous experience in administrative or customer-facing roles is an advantage.
Working Conditions: This position is primarily office-based
Job Description Acknowledgement: This job description is intended to outline the essential functions and expectations for the Administrative Assistant role. It is not an exhaustive list of all tasks and responsibilities; additional duties may be assigned as needed.
