Summary:
The Digital Products Assistant Manager will play a critical role in driving the development, enhancement, and optimization of our digital banking channels. This position requires a strategic thinker with strong analytical skills and agile methodology expertise to ensure our digital products meet evolving customer needs and maintain competitive advantage in the digital banking landscape.
Main Duties & Responsibilities:
- Digital Product Development
Develop and maintain a comprehensive digital product. Identify enhancement opportunities based on market trends and customer insights, prioritize initiatives by business value and technical feasibility, and ensure alignment with overall business strategy.
- Product Testing and Quality Assurance
Design and execute comprehensive testing strategies for new and enhanced digital products, including User Acceptance Testing. Document test cases and results, validate products meet specifications before launch, and ensure compliance with banking regulations and security standards.
- Market Research and Competitive Analysis
Conduct regular market studies to identify industry trends, emerging technologies, and best practices in digital banking. Perform competitive analysis to benchmark our products against market leaders, monitor fintech innovations.
- Requirements Documentation and User Story Creation
Gather and analyze business requirements from stakeholders, prepare detailed User Stories with acceptance criteria, and create mockups, wireframes, and process flows. Develop comprehensive documentation for new projects and serve as liaison between business stakeholders and technical teams.
- Customer Research and Feedback Analysis
Design and conduct customer surveys across electronic channels to gather insights, analyze feedback, and usage data to identify pain points and opportunities. Translate customer needs into actionable improvements, monitor KPIs and satisfaction metrics, and ensure all developments are reflected in the Digital Roadmap.
Skills & Qualifications:
- Bachelor’s degree in Business Administration, Computer Science, Information Technology, Finance, or a related discipline.
- Minimum 5 years of hands-on experience in digital product management, ideally within banking or financial services, with demonstrated expertise in digital channels, agile delivery, and requirements documentation.
- Prior experience in the fintech industry is a significant advantage.
- Strong knowledge of agile frameworks and methodologies.
- Excellent communication, stakeholder management, and cross-functional collaboration skills.
Why You’ll Love Being Part of Jordan Ahli Bank!
What We Offer?
Career Growth: We love promoting from within—40% of our openings are filled by our own talent!
Inclusive Culture: We’re all about teamwork and innovation. Your ideas matter here.
Continuous Learning: Stay on top of your game with our awesome training programs.
Recognition & Rewards: We celebrate your wins and reward hard work.
Work-Life Balance: We prioritize your well-being and offer a balanced work-life environment.
Gender Equity and Non-Discrimination:
We are dedicated to fostering an inclusive workplace where diversity is celebrated, and discrimination has no place. Our commitment to fairness ensures that everyone has the opportunity to succeed.
